Admin Assistant

3 weeks ago

Chorley, United Kingdom Lancashire Teaching Hospitals Full time

Job overview

Do you have drive and determination, and are you looking for a rewarding challenge, then look no further.

We are looking for an enthusiastic and motivated team player to join our team in this challenging and demanding, yet rewarding role.

Main duties of the job

You will be responsible for supporting the achievement of 18 week referral to treatment targets, including take appropriate actions to ensure that the Trust targets are being met.

The post holder will follow failsafe processes to ensure that patients are seen within the correct timescales.

You will have excellent communication, operational and organisational skills and must have in-depth knowledge and experience of the Trust's booking processes and the systems that support this, along with PTL management.

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire and Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare.

You will have access to varied development opportunities, learn new skills, meet fab people and do things you'd never have done. You'll interact with people from all different roles to build skills and enhance your career path.

You will be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

Youwill beresponsible for supportingtheachievementofthe18-weekreferral totreatmenttargetandthenationalcancertargets(31and62day),includingtakingappropriateactionstoensurethattheTrusttargetsarebeingmet fortheClinicalBusinessUnit.

You will follow failsafe processes to ensure that patients are seen within the correct timescales to ensure that they do not come to harm. This will include planning ahead to minimise the risk of significant harm.

YouwillassistintheeffectivecollectionandrecordingofthepatientpathwaysacrosstheUnitandwillsupportalladministrativeandclericalissuesrelatingtopatients’pathwayofcare,trackingandsupportingthemfromreferraltotreatmentand/ordischarge.Thiswillincludediscussionswithkeymembersoftheteamincluding Performance Manager, WaitingList Clerks,OutpatientClerks,Patient Experience team,MedicalandNursingStaffwhereappropriateinordertoachievepatientcarewithintargettimescales.Thepostholderwillbeexpectedtoproduceweeklyreports/updatesforinternalmeetingsonthe18weekandcancertargetposition. You areexpectedtoactivelymonitorthe18weekrisks,thecancercharts–includingtertiarypatients,anyover18weekpatients,givingregularupdatesofactionsbeingtaken.

Person specification

Qualifications & Education

Essential criteria

English and Maths GCSE (Grade C or above) or equivalent

Knowledge & Experience

Essential criteria

Experience of working/dealing with others Experience of working in a busy NHS environment A good understanding of clinical services within a hospital setting Awareness/understanding of 18 week RTT Targets Awareness/understanding of cancer targets Knowledge of patient pathway from referral to discharge Proven ability in clinic management in order to ensure capacity meets demand together with the ability to think creatively in ways of delivering the required capacity Monitoring of Waiting List Initiative expenditure Operational experience of managing clinic throughput to ensure all patients have an appropriate and timely appointment, whilst ensuring all supportive functions are in place

Desirable criteria

Evidence of improving patient pathways through PTL validation Proven experience in successfully managing both National and Local KPI’s Evidence of improving patient pathways through change management and improved patient experience SACT knowledge and understanding

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