Key Accounts Success Processor

Found in: Talent UK C2 - 1 week ago

Wolverhampton, United Kingdom Culligan UK limited Full time

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Summary:

This role assists our Key Account Customers to thrive through the necessary execution of administrative duties. Working with the Key Account Success Manager, this role provides a support network for our Key Account Managers (‘KAM’) and Key Account Success Executives (‘KASE’), ensuring their customers and ongoing requirements are executed timely and accurately to ensure a positive Customer Experience. Our Key Account Success team leads portfolio growth through devoted support and one-on-one relationship management of our Facility Managements End-Users. Resulting in continued engagement of all products and reduced customer churn.

Responsibilities:

  • Process accurately and timely to support the broader team in achieving revenue growth objectives.
  • Assist the team with producing quotes, pricing, contracts, and other customer-facing documentation.
  • Be a transactional processor for the team and all output of customer requirements off/on the system.
  • Collate, manipulate and deliver required reports, including Spend/Rebate/Asset reports.
  • Process singular and mass customer data entries and updates as requested.
  • Manage Price Amendments, Hierarchal Updates, and Asset Verifications through to the conclusion.
  • Serve as a trusted KAM/KASE partner to increase performance across the team and portfolio(s).
  • Understand KPIs and targets, ensuring all input contributes to their success.
  • Customer portal data entry and support as required by the customers varying needs.
  • Support gap analysis of the customer portfolio to identify opportunities and challenges.
  • Accurate CRM/ERP updates daily, ensuring the safe handling of customer data.
  • Collaborate with KAM/KASE to process necessary administrative activities to support cash collection.
  • Raise Credit Notes and Invoices channelled through the team.
  • Assist in the administrative output of Account Reviews, ensuring escalations are handled with priority.
  • Support price/tactical increase activities to defend the targeted revenue gain and relationships.
  • Ensure appropriate Churn-Defence stakeholders are notified of customer flight risks.
  • Support your team and Line Manager in the delivery of business objectives.
  • Own customer communication (verbal/written) to support attendance of customer locations.
  • Maintain strong communications with customers, all departments, and colleagues.
  • Comply with and suggest improvements to the customer journey, policies, and processes.
  • Positively promote the brand and company mission, living by and promoting our company values.
  • Be available for all team and customer administrative and processing support requirements.

Requirements

Essential:

  • Demonstrated strong ability to handle diverse and competing priorities against a deadline.
  • Demonstrated attention to detail.
  • Demonstrated strong oral and written communication skills, building and leading rapport at all levels – internally and externally.
  • Demonstrated competence in using Microsoft Office tools and CRM systems.
  • Demonstrated reporting capability, collating multi[1]sources of data to present coherently.
  • Demonstrated ability to present data and customer-facing documentation in a polished way.

Desirable:

  • Proven experience in supporting Key Accounts.
  • Presentation skills (creation of).
  • Ability to handle complex and varying levels of data.
  • Strong knowledge and demonstrated skills in utilising a CRM effectively.
  • Demonstrated problem-solving skills.

Benefits

  • Monday - Friday working pattern
  • 23 days' holiday + Bank Holidays - increasing with long service
  • Company Pension scheme
  • Company Sick Pay (after qualifying period)
  • Enhanced Paternity & Maternity benefits
  • PerkPal Benefits + 24 hours access to Employee Assistance Programme + Volunteering Day
  • Employee support network and mental health assistance
  • Career progression opportunities

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