Field Service Engineer

1 month ago

Swanley, United Kingdom KION Group Full time
To carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures.

What we offer:

To find, diagnose and rectify faults on customer FLT’s as deemed necessary, with all that this entails, and order the necessary spare parts as efficiently as possible To provide reliable information to the customer with regards to maintenance, consultation on repairs and to provide advice on the use of equipment. To adhere to all company H&S and Environmental and site policies, procedures and practices and ensure we operate in an environmentally safe workplace. Ensure automated system and all paperwork (job sheets, timesheets and purchase requisitions and parts paperwork) /IT systems are completed accurately and within the stipulated time period and with the relevant order numbers Liaise with the first line of management for authorisation of parts and process order numbers accordingly To liaise with the Service Controller, customer and Service Manager to ensure information regarding individual forklifts and equipment is shared including damage or requests for a replacement truck in the event of a long repair, as well as keeping all relevant parties up to date with the progress of work activities To make proposals for the improvement of the implementation of work activities and work conditions To ensure all allocated work is adhered to and to notify Manager or Controller if in arrears Ensure that the specified Engineering Standards and Safe Working Practices and all Company Policies and Procedures are followed at all times. To ensure that all stock levels/movement records are accurate and correct To obtain hour meter readings /site information as requested by Controllers and at every visit. Ensure all company issued equipment and tooling (including van, laptop, printer etc) is kept in a satisfactory, clean and safe condition and report any failures To work closely with the sales & STR team and refer leads To work to strict planned schedules and deadlines To take responsibility for van weight and safe/roadworthy condition before use. To work to and understand KPI’s relating to service, admin and stock To take on any reasonable additional duties as required by the Manager to ensure the smooth running of the department To actively participate in training days, work meetings and other meetings for the exchange of information. Any other duties which arise as a result of duties as above

This list of duties and responsibilities is not intended to be exhaustive but is to be used as a guideline for the job in question

There is a need for a flexible approach to this job in order for the company to achieve its objectives

Tasks and Qualifications:

HEALTH & SAFETY

The responsibility for employees’ health and safety does not rest entirely with the Company and its management. As an employee, irrespective of your position in the Company, you have a legal duty of care to adhere to the company policy at all times. You must maintain a safe and healthy working environment, take care of your own health, safety and environment at work and of other colleagues & other individuals on site who may be affected by your actions or omissions.

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