After Sales

4 weeks ago

Southampton, United Kingdom Oyster Yachts Limited Full time
Job Description

Purpose of Role

The After Sales Team provides a worldwide service to all Oyster Yacht owners, ensuring the delivery of spare parts, provision of technical support and advice on approved boat parts.  The role will administer and coordinate the provision of spare parts.

 

The role will also provide administrative support and help coordinate Oyster Yachts events.

 

Key Job Responsibilities

After Sales

·         To manage and respond to incoming enquiries from existing Oyster Yachts owners for spare parts, technical support and provide general guidance, with support from the After Sales Manager.

·         Create purchase orders, sales orders, invoices and handle payment transactions accurately.

·         To pack Boat parts and organise the shipping for the goods to be sent to worldwide destinations.

·         To provide support to the Oyster World Rally team and the participants by ordering the necessary parts as required.

·         Order spare parts for new boats and deliver them in time, for when the yachts are handed over to the client.

·         Manage and maintain excellent working relationships with both Oyster Yachts owners, skippers and suppliers meeting expectations, where feasible and practical.

·         Assist in main line switchboard duties.

 

Events

·         Administrative and logistics support for Oyster Yachts events.

·         Handling of owner event communications – collation of event information (booking forms and regatta documents as an example)

·         Event invoicing – working with accounts to produce Sales Invoices for owners and suppliers

·         Assisting in the creation of event booking forms and invitations.

·         Placing of merchandise orders (clothing, flags, bags and prizes as an example)

·         Booking of travel and accommodation.

·         Booking of regatta rental boats and cars.

·         Coordination of lunch at regattas.

·         Organising of shipments.


Requirements

Knowledge, Skills, Experience and Qualifications required to perform the role

Knowledge

·         Familiarity with purchase order and invoice processes.

·         Knowledge of International shipping/postage.

·         Yacht/Marine related production / sailing knowledge.

 

Skills

·         Competent user of Microsoft Office, Outlook, Teams, Word and basic Excel skills

·         Strong customer services skills, in particular telephone support and email responses.

·         Excellent verbal and written communication skills.

·         Planning and organising skills.

 

Experience

·         Performed a customer support/administration role preferably for a production / manufacturing business.

·         Customer query management both by telephone and email.

·         Experience of using a CRM (customer relationship management system) e.g. HUBSPOT

·         Experience using an ERP solution, ideally Microsoft Navision or similar

·         Experience using marketing tools such as Adobe and Canva

·         Sailing experience, not essential.

 

Qualifications

 

N/A

 

Personal Characteristics

·         Customer focused.

·         Flexible and adaptable to meet business needs.

·         Team player.

·         Solution focused.

·         Thrive in fast paced environment.

·         High attention to detail.

·         Calm, collected and professional manner.

·         Personable.

 

Other Requirements

·         Full UK driving license.

·         Travel to other sites, on occasions.



Requirements
• Competent user of Microsoft Office, Outlook, Teams, Word and basic Excel skills • Strong customer services skills, in particular telephone support and email responses. • Excellent verbal and written communication skills. • Planning and organising skills.

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