Website Assistant Work Placement
4 weeks ago
About Mrs. Alice
Mrs. Alice by Alice Naylor-Leyland is redefining how you shop tablescapes, tableware and homeware. The brand launched over Christmas 2019 and has been growing rapidly ever since. Creating monthly seasonal drops, Mrs. Alice is inspiring customers all over the World to dress their homes beautifully.
About the role
Mrs. Alice is at an exciting growth phase where the customer is at the heart of it. This role will be very much accountable for driving the customer experience on the website. It will suit someone with a drive to understand d2c brands, the how and why customers shop and someone who will strive to continuously know our customers, improving the customer experience. This is work placement for two months, preferably full time working from our Peterborough office with the Ecommerce Manager.
Here’s what you’ll be working on:
You will support the team by ensuring the online visual appeal of the website is executed and maintained to a luxury standard, whilst putting the customer at the center of every decision and action that is made. You will ensure the product merchandising plan is executed accurately, working cross functionally with key stakeholders across the business, taking a lead role in maintaining the integrity of product data. You will continuously monitor the site to ensure that all products are showing online and in the correct categories, with the execution in line with our flagship requirements. You will walk the site daily, monitoring the customer journey and aiming to troubleshoot customer facing issues ahead of those being called out to the customer service team.
This is an entry level role, gaining experience in E-commerce with responsibilities that include:
Visual Merchandising
- Upload product assets and merchandise to drive conversion.
- Action product sequencing within categories across all pages to drive conversion rates
- Ensure products have the required data and imagery to launch on time, working to resolve any issues as quickly as possible
- Support in the maintenance and optimisation of product attribution for product assortment
- Ownership of the marketing calendar ensuring key dates are logged
Product Information Management
- Maintain accurate records and documentation related to eCommerce.
- Assist with implementation of product recommendations
- Ensure products appear in the correct category pages
- Liaise with stakeholders and be accountable for complete and accurate data entry for all new product uploads
- Respond to data issues reported by other teams.
Requirements
- Strong Excel skills & ability to use & create formulas to manipulate large data sets
- An entrepreneurial, career hungry mindset
- Highly organized with a sharp eye for details
- A willingness to get stuck in and learn
- Strong communication skills, both written and verbal
- Demonstrated aptitude for technology, including understanding product data flows and e-commerce software
- Willingness to be flexible and pivot across multiple tasks and priorities as necessary
- Proactive, taking initiative for needed improvements and problem solving
- Be curious, empathetic, ask insightful questions
- Understand the brand and believe in our vision.
- UX Experience - nice to have, but not essential
Closing date for applications is Friday 23rd August. First interview will be w/c 26th August.
The position will start on 12th September until Mid-November
Benefits
- Home working on Fridays but flex if you need it
- Personal and friends & family discount codes
- A great team ethic
- Team yoga sessions
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