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Operations Manager

3 months ago


Leicestershire, United Kingdom Bushloe Surgery Full time

Job summary

**Please note that ELR GP FED LIMITED will be the employer for this role.**

ELR GP FED LIMITED was created after engagement with local GP practices in East Leicestershire and Rutland (ELR) and wider stakeholders with the aim of supporting them to deliver sustainableprimary health care.

The GP practices from across ELR are the shareholders of the company. All eight PCNs within ELR are represented on the Board of Directors, which is chaired by the Clinical Director of one of the PCNs.

The Fed is now looking for an Operations Manager to work with the Board to lead the development of thecompany and the delivery of its operational business.

Main duties of the job

The Operations Manager will work closely with the directors, member practices, local PCNs, commissioners, other LLR Feds and Collaboratives and key stakeholders to ensure that the company delivers benefits to its shareholders and their patients. This will include responsibility for all company affairs.

The main duties include;

In conjunction with the Board, establish a clear strategic direction for the company, establish key relationships, foster innovation and develop acommunication and stakeholder engagement strategy. Provide day-to-day operational leadership of thecompany, working closely with other Board members, shareholders and partners, developing and implementing the company'sbusiness plan and annual review. Seek opportunities to generateadditional revenue from commissioners and other partners. Responsibility for the company'sfinancial and management systems and processes and ensure that the company'sperformance is within the parameters agreed by the Board, reporting anypotential deviations promptly. Promote and maintain workforcesystems and practices that meet the requirements of external quality standards,including the CQC, as required. Have in place robust contractualarrangements with commissioners and put in place systems to monitor progressand to produce the requisite financial and other information that may need tobe provided. Ensure that the company complies withstatutory requirements and company law.

About us

ELR GP FED LIMITED is committed to representing and supporting its member PCNs and practices to generate value by providing proactive coordinated care to their local populations through scale contracts, improved efficiency schemes and effective networking.

The company will continually develop and evolve with the changing health care environment to support member practices.

Its core values include being ambitious, efficient, effective, open and transparent in working for its member practices.

Job description

Job responsibilities

Purpose of the Role

To lead the development of thecompany and the delivery of its operational business; working closely with thedirectors, member practices, local PCNs, commissioners, other LLR Feds andCollaboratives and key stakeholders to ensure that the company deliversbenefits to its shareholders and their patients. Responsibility for all company affairs.

Core duties and responsibilities

Strategy

In conjunction with the Board and memberpractices, establish a clear strategic direction and vision for the company.

Explore and foster innovation in the provisionof primary care services.

Establish key strategic relationshipsto ensure integration with other providers and stakeholders.

Ensure effective integration betweenthe company and the Primary Care Networks (PCNs) that represent shareholdingpractices.

Prepare key strategic and operationaldocumentation enabling the company to function effectively.

Work with shareholders and partnersto develop new and innovative ways to improve quality of general practice andother primary care and community services.

Develop and lead implementation of acommunication and stakeholder engagement strategy.

Ensure that the company creates a profileas leading entity in collaborative GP organisations.

Collaborate with Board members on thecommercial structuring of the company and its products and services.

Delivery

Provide day-to-day leadership of thecompany, working closely with other Board members, shareholders and partners.

Develop and implement the companysbusiness plan and annual review.

Ensure that the business plan andrelated objectives and targets are clearly communicated across the company andtranslated into personal and team objectives.

Seek opportunities to generateadditional revenue from commissioners and other partners.

Responsibility for the companysfinancial and management systems and processes and ensure that the companysperformance is within the parameters agreed by the Board, reporting anypotential deviations promptly.

Establish and nurture relationshipswith external and internal customers, contributing to the successfulimplementation of the companys business plan.

Create an environment of patientfocussed service delivery, continuous improvement and innovation in accordancewith the companys values.

Represent the company at external eventsor with the press.

Promote and maintain workforcesystems and practices that meet the requirements of external quality standards,including the CQC, as required.

Work with the Board to ensure robustmechanisms for continuous operational and business improvement processes are inplace.

Have in place robust contractualarrangements with commissioners and put in place systems to monitor progressand to produce the requisite financial and other information that may need tobe provided.

Ensure that the company complies withstatutory requirements and company law.

Put in place a robust IT system tocater for the needs of the company.

Proactively manage team members and addressHR issues in a sensitive and professional manner in accordance with appropriatepolicies and procedures, as appropriate.

This list is not exhaustive and the post-holder will be expected tore-evaluate tasks and requirements to ensure that all targets are met. Over time the emphasis of the job may change without changing thegeneral character of the job. The dutiesmay be reviewed from time to time and revised and updated in consultation withthe post-holder to reflect appropriate changes.

Supplementary duties andresponsibilities

Mobility employees may be required to work at any of the other sites within the company,subject to consultation.

Health & Safety employees have a legal responsibility not to endanger themselves, fellowemployees and others by their individual acts or omissions. The post-holder is required to comply withthe requirements of any policy or procedure issued in respect of minimising therisk of injury or disease.

Data protection and confidentiality all employees are subject to the requirements of the Data ProtectionAct 2018 and General Data Protection Regulations (GDPR).

Smoking and health thecompany has a no smoking policy throughout its premises, including buildingsand grounds.

Equality and diversity the company is committed to promoting equal opportunities to achieveequity of access, experience and outcomes and to recognising and valuingpeoples differences. This applies toall activities as a service provider and employer.

Information management & technology all staff are expected to utilisethe relevant national and local IM&T systems necessary to undertake theirrole.

Flexible working thecompany is committed to offering flexible, modern employment practices, whichrecognise that all staff need to strike a sensible balance between home andwork life. All requests to work flexiblywill be considered.

Reasonable adjustments the company will make any adjustments considered reasonable to theabove duties under the terms of the Equality Act 2010 to accommodate a suitabledisabled candidate.

Person Specification

Experience

Essential

Evidence of delivering large scale change programmes, with clear business improvements. Senior manager level or relevant equivalent experience. Experience of successfully driving change and transformational programmes. Record of successfully engineering and crafting innovative solutions that offer an improved service.

Desirable

PCN management experience within a PCN that represents the companys member practices.

Qualifications

Essential

Educated to degree level or relevant equivalent experience.

Desirable

Masters degree

Skills & abilities

Essential

Excellent leadership skills. Understanding of the dynamics within a business arena and balance against political environment. Ability to make difficult and challenging decisions that support strategic aims. Understanding of organisational culture on performance and productivity. Ability to lead a workforce successfully. Awareness of equality and valuing diversity principles. Understanding of confidentiality and data protection requirements. Car driver / owner of reasonable alternative.

Qualities

Essential

Personable and approachable Adaptable and innovative Enthusiasm, with energy and drive Trustworthy, honest, reliable, caring and sympathetic Hard working, reliable and resourceful Willing to work flexible hours as necessary Ability to work flexibly across a number of bases Good sense of humour

Interpersonal skills

Essential

Demonstrate the ability to create constructive teams. Exceptional communicator, able to create impact and demonstrate proactive stakeholder relationship awareness. Demonstrates both professional and personal credibility and is recognised and respected as a leader in their field.