Dental Receptionist

Purpose of the Job: To provide reception and administrative support within the practice, ensuring high-quality service that contributes to patient satisfaction, practice efficiency, effectiveness, and profitability, in accordance with GDC guidelines and practice policies.

Responsible To: The Principal, Practice Manager, and Head Receptionist

Responsible For: Supervising and assisting the Trainee Receptionist

Employment Duties:

• Deliver a high-quality reception and administration service, ensuring patient satisfaction.
• Maintain productive working relationships with all members of the dental team.
• Liaise with the Practice Manager regarding administration, pay, and service conditions.
• Supervise and assist the Trainee Receptionist in the practice.
• Take reasonable care for your own health and safety and that of others who may be affected by your work.

Key Tasks:

• Answer the telephone, deal with patient enquiries efficiently and in a friendly manner.
• Greet and assist patients and visitors promptly and pleasantly.
• Inform patients of any delays and notify dentists/hygienists of patient arrivals.
• Schedule patient appointments in line with practice policies, reminding patients as necessary.
• Prepare patient records and day sheets for each dental professional.
• Collect patient payments, record them accurately, and manage debts as per practice policy.
• Maintain patient records accurately and ensure their security.
• Perform routine computer housekeeping, including backups in line with practice policies.
• Liaise with dental laboratories, suppliers, and other organizations, maintaining accurate records.
• Handle patient feedback and complaints appropriately, reporting to the Practice Manager as needed.
• Manage the sale of dental sundries, ensuring patients have the opportunity to make purchases.
• Maintain the cleanliness and welcoming atmosphere of the office, reception area, and patient's toilet.
• Identify personal training needs and undertake training as agreed during appraisals.
• Provide feedback on the performance of the Trainee Receptionist.
• Assist throughout the practice as reasonably requested.
• Attend all practice meetings as required.