Receptionist/Administrative Assistant

1 month ago

Ryde, United Kingdom One Wight Health Ltd Full time

Job summary

One Wight Health are advertising this vacancy on behalf of Tower House Surgery.

This role will be directly employed by Tower House Surgery.

Permanent. Part time: 16 Hours Per Week

Main duties of the job

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

About us

Tower House Surgery is a GP surgery in Ryde with 8 GPs

We have a patient list size of 14000.

We employ over 50 staff in a number of different roles.

We offer a friendly environment in which to work.

Job description

Job responsibilities

REPORTS TO: OPERATIONS MANAGER

Duties and responsibilities :

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Ordering, re-ordering and monitoring of stationery and other supplies

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards

Person Specification

Experience

Essential

Experience of working with the general public

Desirable

Experience of Reception work Experience of working within General Practice

Knowledge and skills

Essential

Excellent communication skills (written and oral) IT skills Clear, polite telephone manner Time management and the ability to work to deadlines Problem solving skills Interpersonal skills Smart, polite and confident Planning and Organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

Desirable

Knowledge of SystmOne

Qualifications

Essential

Good standard of general education GSCE Mathematics C or above GCSE English C or above

Desirable

AMSPAR Receptionist Certificate NVQ2 in Customer Care

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