Duty Manager

1 month ago

Sunninghill, United Kingdom Coworth Park Full time


Join us as a Duty Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Duty Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.


What you'll get



As a Duty Manager at Coworth Park, here are just some of the great benefits
you will receive:




  • Fantastic
    Employee bonus scheme and Excellent Service charge
  • Complimentary
    stays including breakfast across the Dorchester Collection Hotels 
  • 50%
    F&B discount at selected bars and restaurants within the Dorchester
    Collection
  • Vibrant
    Social events that bring employees together including a Winter ball
  • Amazing
    benefits such as discounts in various high street and online shops,
    enhanced family leave entitlements and competitive Private Pension Scheme
  • Apprenticeship,
    training and development opportunities 
  • Up
    to £1000 bonus when you recommend a friend
  • Access
    to immediate well being advice, because We Care about our employees


 What you'll do

You'll love what you do and take pride in delighting our guests: 


    • Duty
      Manager responsibilities – to oversee the running of Front of House in
      order to ensure a smooth operation in all Front of House areas and
      ensuring guests receive seamless experiences.
    • Ultimately
      responsible for the provision of a seamless guest experience.
    • Offer
      support and guidance to the team in order to ensure all team members work
      as one team to produce an intuitive and seamless service delivery
      according to all CP standards.
    • Handle
      and oversee complaints ensuring appropriate action is taken to resolve
      these and ensure customer satisfaction. Log all incidents and follow up
      with the General Manager and the guest.
    • Attend
      meetings when necessary including the daily morning meetings.
    • Ensure
      a lobby presence  at all times especially peak times. Greeting and
      meeting with guests.  Ensuring all VIP Guests are met.
    • High
      engagement with guests throughout their stay to make them feel at home and
      create the warmth of Coworth Park. In addition promoting hotel services
      and facilities.
    • Responsible
      for the training and performance of the team, ensuring this is carried out
      and monitored on a daily basis.
    • Daily
      reporting including nightly reports when required
    • Run
      end of day using the hotels operating system when required
    • Create
      daily briefing sheet
    • Send
      out report pack to HOD’s
    • To
      coordinate with all hotel departments by anticipating and communicating
      guests needs.
    • Daily
      Inspection of  Front of House/ Back Office areas and guest rooms.
    • Following
      up on guest complaints and queries from the day
    • Live
      our values on a daily basis through being a Coworth Park brand ambassador.
    • Comply
      with all statutory and company health and safety, fire, bomb and security
      regulations
    • Ensure
      job required certificates are kept up to date
    • Along
      with your main duties you may be asked to complete other tasks as and when
      necessary and reasonably required
    • You
      may on occasion be required to adjust your hours of work to cover the
      hotel needs

The items shared are the essence of a day in the life of a Duty Manager, but we’ll make sure you are provided with specifics on how we care for our hotel

What you'll bring


  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Duty Manager you’ll have the opportunity to bring these to life and continue to create our legacy. 
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.
  • Hospitality degree
  • 5 star experience
  • Previous Duty Manager experience
  • Computer Management system
  • Customer orientated
  • Good written and spoken English
  • Good organisation
  • Team player
  • Opera Knowledge is desirable
  • Full and Clean Driving Licence

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at HumanResources.CPA@dorchestercollection.com

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