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Guest Experience Team Member

2 months ago

Northumberland, United Kingdom Haven Full time
Come andjoin our One Great Team here at Haven as a Guest Experience Team Member

As part of our GuestExperience Team, you will… 

- Prepare Welcome Packs to warmly greet our guests upon theirarrival
- Extend a warmwelcome to guests as they arrive at our bustling reception area
- Extendhospitality through courtesy check-in calls, ensuring guests feel appreciatedand attended to from the moment they arrive
- Share yourinsider's knowledge of the local area with our guests, enriching their staywith tips and recommendations for an unforgettable experience
- Collaborateseamlessly with our team to swiftly and effectively address any queries orconcerns our guests may have, ensuring their comfort and satisfactionthroughout their stay

What’s In It For You? 
- Free use of our Leisure Facilities, including swimmingpool
- Up to 50% Discount off food on Park and 20% discount in ourshops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands &Retailers
- 20% Discount to you, your family & friends across Haven& Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fullyfunded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family friendly policies and pay* (eligibilitycriteria applied) 

Pay Rates:  16 to 17 £, 18 to 20 £, 21+ £ per hour

Experience andQualifications 
You don’t need experience to join our Guest Experience Team.You may already have experience in Hospitality, Customer Service or GuestRelations but if not, that’s ok We will provide the training and supportrequired to ensure you are great at what you do. All we are looking foris…

A warm andwelcoming communicator, always keeping a positive attitude, even in trickysituations. Being customer-focused is crucial because you'll be our guests mainpoint of contact. Your warmth and ability to handle anything with a smile willensure our guests feel truly cared for and valued.

Who are we? 
We’re part of an award-winning Bourne Leisure family, whichincludes Haven & Warner Hotels. We have 9,000 fantastic team members and 39beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to workwith us? 
Working with us is ultimately defined by our exceptionalpeople and teams. At Haven, we take pride in our Breath of Fresh Air culture,which focuses on valuing and supporting every team member. We prioritiseopenness and transparency in our interactions allowing our team members to betheir authentic selves.

Working hours are full time, 40 hours per week and could include evenings and weekends. We aim to offer flexibility where we can, including full or part time hours. 

We would love to hear fromyou