Educator Care consultant

2 weeks ago

Leeds, United Kingdom Supporting Education Group Full time
It feels great working for a market leader. Do you have what it takes to join us? Are you driven about your career and want to be surrounded by the best to support to get you there?

Regardless of your recruitment, education or administrative background, are you interested in the world of Education and how you can make a difference to 1000s of pupils and job seekers?

Are you looking for a forward thinking company and team who listens and supports you, giving you the best chance of success and balance?

Join Protocol Education.

Who We Are: Protocol Education Leeds

Sitting within the wider Protocol Education team, we are an office of 13 individuals, made up of 3 teams covering all sectors within education: Primary, Secondary and SEND We are based at our recently refurbished Leeds city centre office 3 days a week, with the other 2 days working hybrid from home. We love working together and welcoming new colleagues, who are always supported to learn and develop as they begin an exciting new journey - after all, we've all been there We are straight talkers and value open and fluid communication - it is our strong belief that everyone's thoughts and ideas count in our journey of continuous improvement. We work hard, but we also have fun and celebrate our successes.

The Role
We are excited to be hiring for a new role within our successful Leeds office for a 'Educator Care Consultant' which will be an integral part within the team to support and assist in our current growth plans Whether it be a compliance, customer service or administrative background, education experience or are looking for a change in direction within your career this could be the right role for you.

Should you choose to accept it, your mission will be to:

  • To maintain the company's quality standards by complying with all processes and procedures
  • Support growth across the Leeds location through a significant increase in educator generation, recruitment and speed of compliance
  • Attract and comply educators across the whole Leeds business focussing predominantly on Support candidates (catch up, intervention, tuition and SEND)
  • To provide a quality service to all stakeholders interacted with; educators, clients and colleagues.
  • To meet weekly targets and to work in partnership with the Branch to ensure that educator records are complete and fully compliant.
  • To maintain the integrity, accuracy and confidentiality of Protocol's database records and operational reports with a particular focus on candidate registrations, availability & status.
  • To work in effective collaboration with the vetting team, by developing and maintaining a good working relationship

Who You Are

A highly enthusiastic perpetual learner, you will flourish in our team if you:

  • Are passionate about the difference education can make in the world, regardless of whether or not you have worked in the sector before
  • Have a proven flair for spotting talent and matching the right people with the right roles
  • Love talking to people and you're great at written communication as well
  • Are curious and inquisitive and thrive on listening to people and understanding their backgrounds, needs and aspirations
  • Enjoy teamwork and are able to demonstrate autonomy and initiative
  • Experienced in customer service and/or education would be desirable but not essential
  • Competent user of IT systems and programmes

What We Offer

  • The backing of a market leading specialist company, established for over 25 years
  • The opportunity to work alongside and be mentored by best-in-class sector professionals who love seeing you grow and flourish
  • A transparent career path to drive success and promotion
  • Access to group wide training, resources and development and fantastic market leading technology to give you the data, insights and resources you need to succeed
  • Hybrid working option once you are system ready
  • Excellent central support departments to support you, your career and your success
  • Market leading insights and initiatives to give you the best opportunity of success
  • Generous holiday entitlement which increases with service as well as reduction in working hours to 9am - 4pm during the school holidays
  • Performance based commission scheme in line with branch targets based on educators compliant for work and out working
  • Company Wellness Centre with regular meditation, mindfulness and yoga sessions
  • Two awesome company events a year
  • Local incentives with prizes varying from a free lunch to extra days holiday off
  • Colleague referral bonus
  • Discounted gym membership, discounts on purchases at a large selection of national retailers, free monthly cinema tickets
  • Contributory stakeholder pension and life assurance
  • Medical Cover - Cash Plan

If all this is making you wonder what it would be like to work with us, don't hesitate: send us your CV and we will be in touch shortly to talk through next steps.

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