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Senior Program Manager

2 months ago

Penzance, United Kingdom Nucleus Software Exports Ltd. Full time
ABOUT NUCLEUS
Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 38 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels. Below are some key facts about Nucleus:
• 3 decades of expertise in banking and financial services, with existence of 26 years in Singapore Entrusted by Global and Regional banks as a preferred partner for partnering on bank’s Traditional to Transformative journey
• Driving large Digitalization programs for various banks using RPA, Cloud, Analytics, AI/ML and DevOps
• 100% referenceable Services’ customers with perfect C-SAT score of top 3 customers in last 3 years
• 150,000 business users process 26 million transactions every day using our systems
• Recognized as one of the five most significant mobile banking solution providers by Forrester
• Recognized as Best Place to work by “Great Place to Work “ a global research firm.

JOB ROLE
▪ Manage Large Services engagement(s) [Multi Million $] ,work closely with Customer’s Senior Management and drive the team towards customer delight.

JOB RESPONSIBILITIES:
Program Management:
• Define and monitor Program Governance
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
• Manage Engagement level risks, issues and work out / drive the action plan, along with team
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation & excellence. • Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
• Work collaboratively with Dev managers, Architect to drive the engagement towards customer delight.
• Manage the day-to-day activities; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost and quality parameters.
• Communicate and collaborate with internal and external stakeholders as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors
• Drive Steering committee(s) with customer’s senior stakeholders

Team Management:
• Coach and train project teams on Software Development processes and best practices • Keep the team motivated and drive them towards customer delight
• Understand culutal nuisances and drive cross cultural teams

Customer Management:
• Provide inputs to strategic plans and work as a extended arm for customer’s Senior stakeholder
• Make decisions and communicate trade-offs and risks; drive key decisions across projects.

Financials and Business Acumen:
• Contribute in P&L related activities
• Identify and Drive actions for engagement’s profitability improvisation
• Drive presales activities for business expansion

RequirementsDesired for the Position:
• 16-18 years of Software Development experience, in BFSI domain
• 7-9 years of Program Management experience
• Experience in Managing team (s) in Offshore/Onsite model
• Should possess good communication and problem solving skills
• Should have strong client management and interaction experience
• Proficient with MS Project or similar software and MS Office applications
• Experience in leading cross-functional project teams, consists of 30-40 members
• Strong persuasion and negotiation skills, including conflict resolution skills
• Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management and others outside the organization
• Self-motivated with ability to drive multiple projects

Future Role Progression potential ( for this role )
Nucleus believes in grooming and promoting the internal talent, based on individual’s career aspirations and capability. This role leads to a path of Program Director, Regional Head - Services and beyond, in the future upon establishment of credentials by the individual