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Programme Coordinator Community Offer

4 months ago

Tipton, United Kingdom Murray Hall Community Trust Full time

Job summary

TheProgramme Coordinator will assist the Service Manager in the operationaldelivery of the service, ensuringeffective delivery of a service offering support and advice to people aged 18with a range of needs and disabilities such as physical, mental health,learning disabilities and Dementia by scoping and working with existing supportand information providers already available, working in partnership with otherCommunity Offer delivery organisations to effectively deliver a practical,flexible, coordinated, and friendly scheme understanding the needs of localcommunity members.

Main duties of the job

Support and line manage the Community Offerteam, including Navigators and Administrators, providing support andsupervision on a regular basis. Working alongside other team members flexibly to meet the needs of the service, including some evening and weekend working. Supporting the team to work towards meeting servicetargets, by working closely with GPs and Link Workers, other providers, teammembers, volunteers, and community members.

About us

We are a charity that exists to transformlives through delivering impactful services across Sandwell and the surroundingareas. We work collaboratively with public, private and voluntaryorganisations, educational settings and other partners to design and deliversustainable innovative solutions to improve the lives of children, families,young people and adults from early years to end of life care.

Why youshould work for us:

28Days annual leave + 8 days bank holiday (pro rata for part time employees)

Workplacepension scheme

Flexibleworking where suitable to the role

EmployeeAssistance Programme

Freeon-site parking

Comprehensivetraining and development opportunities

Exclusivedeals and discounts on products and services

Friendlyand supportive working environment

Murray Hall Community Trust is an equal opportunitiesemployer and will provide reasonable adjustments throughout the recruitmentprocess and invite potential applicants to contact us to identify anyadditional support they may require to enable them to make an application.

To Apply

Please complete the attached application form in supporting documents and email to All applications mustbe submitted before the closing date.

Pleasenote that we reserve the right to withdraw our job advertisements earlier thanthe published expiry date.Therefore, if you are interested please submityour application as soon as possible.

Job description

Job responsibilities

Main duties and responsibilities:

To ensure that Navigators mobilise timely andeffective support to meet the needs of the clients, enabling clients tomaintain their independence, make informed decisions, and to help to preventunplanned hospital admissions.

To ensure that all referrals are offered basicinformation on benefits and to ensure that a referral to Welfare Rights isoffered and actioned in a timely way.

To assist with implementing scheme documentationand access criteria and an assessment tool to identify level of independence,monitoring tools for reporting.

To ensure that Navigators work with members of thepublic who are referred to the service, visiting them at home or preferredsetting as appropriate and maintaining a high standard of service to theclient.

To ensure that Carers are well supported across theservice areas by ensuring the team have access to up to date information onsupport available to Carers and how to access support.

To deal with day-to-day general enquiries ensuringpeople receive a prompt, professional and reliable service.

To take referrals from different sources, includingthe Single Access Point, and be responsible for providing/collectingappropriate information and/or actioning support from volunteers or providers signposting when and where appropriate, ensuring that the referral is actionedwithin the 72-hour timeframe as set by the funder.

To ensure all scheme activities are accuratelyrecorded to contribute to and demonstrate measurable outcomes, producingmonthly and quarterly reports as required by Service Manager, EMT and externalfunders.

Be prepared to travel to meetings, visiting clientsand attending meetings as required across Sandwell.

To organise and attend marketing events forprofessionals and members of the public as and when required.

To attend multi-disciplinary team meetings and toexplore other opportunities to ensure that information on how the service cansupport clients is communicated, and to adopt a problem-solving approach.

Post holder will be expected to undertake trainingor study as identified for the post, including undertaking Adult Safeguardingtraining and becoming designated DSL for Adults, working alongside other DSLtrained staff.

Please refer to the attached job description in Supporting Documents for full details

Person Specification

Knowledge, Skills & General Attributes

Essential

Please refer to attached job specification in supporting documents.

Experience

Essential

Previous experience of managing staff members Experience of managing team dynamics Experience of community development and outreach working within the community. Experience of working with members of the public in a health and social environment. Experience of working in a multi-disciplinary environment. Experience of working as an effective team player. Experience of working directly with services users or other vulnerable groups.

Desirable

Experience of working with other partner organisations Experience of working with computers in Windows environment word processing, database. Experience of dealing with members of the public face to face.

Qualifications

Essential

Good standard general education and qualification (minimum level of GCSE) Competent in the use of IT software including databases Microsoft Word and Excel.

Desirable

Appropriate qualifications within health/social sector - equivalent to level 3 and above