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ED Receptionist KGH&QH-

4 months ago

Romford, United Kingdom Division of Surgery – BHRUT NHS Full time

Job overview

We are seeking highly motivated and conscientious individuals to join us as receptionists in both QH & KGH Emergency Departments. We are offering contracts of 15 and 22.5 hours per week.

We are looking for suitably qualified staff to provide an efficient and effective front of house reception service, perform clerical duties and have the ability to remain calm under pressure.

Candidates must have experience of dealing with the general public, as this role will involve interactions with difficult/distressed patients and relatives who will expect empathy from you.

Duties will include using various NHS systems to access and record patient details and update their records. Registering patients into the emergency departments, booking follow-up appointments and transport for patients being discharged or transferred.

The ideal candidate will need to be excellent on customer service, flexible, adaptable and a good team player with the ability to also work independently.

You will be required to work cross-site at both Queens & King George Hospital. The role requires working on an 8-week rolling rota covering both sites 24 hours a day, 7 days a week, including public holidays. Following the below shift patterns:
07-15
15-20 (QH only)
15-23
23-07
Appointed staff must work all shift patterns and at both sites, this is non-negotiable.

Main duties of the job

Book in patients accurately; ensuring all mandatory fields are updated on various systems, (Careflow, Adastra, and BARTS transport).

Check the spine for CPIS & FGMIS alerts and communicate to triage nurse.

Book transport for discharged or transferred patients.

Accurately maintain filing in numeric order and archive as per protocol.

Ensure the uniform policy is adhered to at all times. 

Ensure telephone enquiries are answered promptly, courteously, and accurately with due regard to patient confidentiality.

Generate appointments for various clinics.

Assist in training of new staff.

Ensure BEST training is compliant at all times.

Ensure the patient/reception working area is kept tidy at all times and confidentiality is maintained.

Ensure forms/photocopied documents are available.

Follow the Trauma/Unknown processes when booking in.

Be aware of downtime process and follow when needed.

Take on the role of shift coordinator when assigned (put out urgent cover etc.)

Working for our organisation

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

We’re pleased to be leading the way in wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be ; the Care Quality Commission has raised the ratings for at Queen’s and King George hospitals; and showed that the Trust was the most improved in 2023 for reducing waits for emergency care. 

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the .

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Person specification

Education/ Qualifications

Essential criteria

Educated to GCSE level standard in English and Mathematics at grade C or above

Skills/ Abilities

Essential criteria

Flexible working practice Accuracy and eye for detail Excellent filing skills Ability to work within & contribute positively to a team Good public relations

Experience/ Knowledge

Essential criteria

Excellent IT skills Good interpersonal and communication skills, both verbal and written Experience in using Careflow

Desirable criteria

Knowledge of the A&E 4-hour target Previous experience in a healthcare setting

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.