Technical Business Analyst

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

Collinson Insurance
We are a niche, personal lines insurer generating £300m+ GWP operating as two insurance companies in the UK and Malta. Our major product lines are travel insurance, private medical & dental insurance, and specialist insurance products including gadget, warranties, events, and home and motor ancillary products. With long standing agreements and strong relationships with affinity clients such as the Post Office, EasyJet and Saga in the UK and Vhi in Ireland, we also operate a direct-to-consumer brand, Columbus Direct which operates as a travel insurer in the UK and Italy.

Collinson Insurance drives primarily short tail, higher utilisation, niche insurance products and provides deep expertise for in-house claims and assistance servicing for travel and health products and works with strategic 3rd parties for its claims and assistance activities covering all other specialty insurance products.

Purpose of the job
A Technical Business Analyst works directly within the team(s) to: design, build, deploy, service and deliver our Customers’ business needs. Technical Business Analysts perform a range of activities that span traditional business and systems analysis; defining scope and requirements, isolating key issues, reviewing possible solutions and presenting recommendations. Technical Business Analysts are active advisors to both our Customers and our Development Team(s). As such, duties can also incorporate: product management, system implementation, data analytics, and Customer management.

Key Responsibilities
•Contribute to the strategic technical approach to meet the needs of Collinson’s Insurance division.
•Support strategies and roadmaps for business systems within Insurance division to deliver sustainable long term benefits as defined by Product Owners
•Collaborate with internal and external Customers across several functional areas, to understand key functional needs/requirements and translate these into creation of new product features and enhancements to existing product features
•Conducting business process analysis and mapping business processes specifications
•Manage roll-out of new product features to Customers and communicate updates with stakeholders
•Work with Development, QA and Production Support teams to communicate, verify, and support testing the desired functionality changes
•Ensure data quality in customer deliverables via rigorous quality review prior to release
•Play a role in new customer implementations
•Identify novel opportunities using data to solve Customer business challenges
•Collaborate with Development Team(s) to design and implement new features
•Work with the stakeholders to ensure all requirements gathering and analysis tasks are accurately planned within the overall agreed timeframes
•Contribute to regular Team meetings to ensure the correct tasks are being worked on and share key decisions required, risks identified and highlight and issues encountered
•Support and train team members on existing and new processes
•Provide cover for team members as required
Knowledge, skills and experience required
•Deep expertise with general insurance, or equivalent experience with a good understanding of a regulated industry e.g. financial services,
•Experience with customer facing platforms, claims handling and data management solutions.
•Experience in delivering user stories and acceptance criteria in an Agile framework
•Customer centric experience, covering customer and user experience, customer journey mapping and design thinking
•Experience in transforming processes, ways of working and continuous improvement
•Collaborative stakeholder skills to proactively engage and bring together process, functional and commercial owners
•Experience working with a variety of delivery models including Scrum, Kanban, waterfall etc
•Day to day experience working with engineering development and support teams to determine solutions
•Excellent interpersonal, communication, and organisational skills
•Excellent written and verbal communication skills
•Ability to work effectively with technology services groups and other management teams including on a global, virtual basis
•Comfortable working on their own initiative to support the whole team in achieving success.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.