Technical Business Solutions Analyst

4 weeks ago

Haywards Heath, West Sussex, United Kingdom Collinson Full time
About Collinson

Collinson is a global, privately-owned company dedicated to helping the world travel with ease and confidence. Our unique blend of industry and sector specialists provides market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Job Description

We are seeking a Technical Business Analyst to work directly within our team(s) to design, build, deploy, service, and deliver our customers' business needs. As a Technical Business Analyst, you will perform a range of activities that span traditional business and systems analysis, defining scope and requirements, isolating key issues, reviewing possible solutions, and presenting recommendations.

Key Responsibilities
  • Contribute to the strategic technical approach to meet the needs of Collinson's Insurance division.
  • Support strategies and roadmaps for business systems within the Insurance division to deliver sustainable long-term benefits as defined by Product Owners.
  • Collaborate with internal and external customers across several functional areas to understand key functional needs/requirements and translate these into creation of new product features and enhancements to existing product features.
  • Conduct business process analysis and map business processes specifications.
  • Manage the roll-out of new product features to customers and communicate updates with stakeholders.
  • Work with Development, QA, and Production Support teams to communicate, verify, and support testing the desired functionality changes.
  • Ensure data quality in customer deliverables via rigorous quality review prior to release.
  • Play a role in new customer implementations.
  • Identify novel opportunities using data to solve customer business challenges.
  • Collaborate with Development Teams to design and implement new features.
  • Work with stakeholders to ensure all requirements gathering and analysis tasks are accurately planned within the overall agreed timeframes.
  • Contribute to regular Team meetings to ensure the correct tasks are being worked on and share key decisions required, risks identified, and highlight issues encountered.
  • Support and train team members on existing and new processes.
  • Provide cover for team members as required.
Requirements
  • Deep expertise with general insurance or equivalent experience with a good understanding of a regulated industry, e.g., financial services.
  • Experience with customer-facing platforms, claims handling, and data management solutions.
  • Experience in delivering user stories and acceptance criteria in an Agile framework.
  • Customer-centric experience, covering customer and user experience, customer journey mapping, and design thinking.
  • Experience in transforming processes, ways of working, and continuous improvement.
  • Collaborative stakeholder skills to proactively engage and bring together process, functional, and commercial owners.
  • Experience working with a variety of delivery models, including Scrum, Kanban, and waterfall.
  • Day-to-day experience working with engineering development and support teams to determine solutions.
  • Excellent interpersonal, communication, and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to work effectively with technology services groups and other management teams, including on a global, virtual basis.
  • Comfortable working on their own initiative to support the whole team in achieving success.
About Us

Collinson is an equal opportunity employer and welcomes differences in all their forms, including color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities, and people from all backgrounds, cultures, and experiences. We are focused on continually evolving our purpose-driven, high-performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team, and Be insight-led.

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