Practice Receptionist/Administrator

5 days ago

Nottingham, United Kingdom Welbeck Surgery Full time

Job summary

Welbeck Surgery is looking to recruit an experienced, enthusiastic person to join our team as a Receptionist/Administrator. The available hours are full time ( over a weekly shift pattern. We are happy to split this into two roles with part-time hours for the right candidates.

This is an extremely busy role which requires hard work, the ability to multi task and a good sense of humour. You will need to be able to deal with multiple different demands on your time, be able to prioritise to ensure all tasks are completed in a timely manner, have excellent customer service skills and a smart, professional appearance.Previous relevant experience is desirable.

If we receive a high number of applications for this position, we reserve the right to close the vacancy earlier than stated.

Main duties of the job

Manage the reception desk ensuring clinics run smoothly and efficiently. Excellent customer service skills, both over the phone and face to face. The ability to prioritise daily work to ensure all tasks are completed in a timely fashion. Positive attitude. Receiving patients and visitors courteously and efficiently. Undertaking a variety of admin duties. Workflow support with appropriate coding. Attending team training events as part of ongoing development.

About us

Welbeck Surgery is a friendly practice aiming to provide the best patient-centred care to our community of approximately 5000 patients. We are a small and cohesive team committed to working together in a happy, supportive working environment.

This role will greet, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, both in person and over the phone. Additional responsibilities include a variety of administrative tasks to assist in the smooth running of the practice.

Job description

Job responsibilities

Duties include :

Managethe reception desk ensuring surgeries run smoothly and efficiently Answeringthe telephone, taking messages, and passing them on appropriately Actioningany queries for repeat prescriptions in accordance with practice guidelines Toprovide point of contact for patients and to act as a focal point ofcommunication between, patients, doctors, and other members of the PrimaryHealth Care Teams Completing all reception/administration task as necessary Openingand closing the practice as and when necessary ensuring the reception, officeand consulting rooms are prepared in readiness for the next session Photocopying,scanning, and shredding as requested Ensuringconfidentiality is maintained at all times Havinga thorough knowledge of all practice procedures and policies Workingin accordance with written protocols Completingany tasks allocated by managers or GPs. Carry out system searches as requested Maintain waiting area and notice boards Attendingteam training events as part of ongoing development and training Assistingin the filing of medical records/results Attendingprotected learning time sessions when required Registeringpatients as per the practices policy and procedures Takinga lead role in a specialised area as part of ongoing personal developed asallocated by the practice manager Offer flexible cover for other staff sickness and annual leave Person Specification

Experience

Desirable

Experience of using SystmOne Experience of working in a healthcare setting Experience of administrative duties

Qualifications

Essential

Educated to GCSE level or equivalent GCSE Mathematics and English (C or above)

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