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Operations Manager
4 months ago
We are Porsche. We are home to what is, in the extraordinary scale of the automotive world, a small family of passionate enthusiasts - established in 1948 and run in Stuttgart to this day by the same family that bears the company name.
In the UK, we are trusted to represent and care for some of the most exciting, fastest, most advanced and beautiful cars ever created. We work with incredible and often inspiring customers who rightly expect our performance and ambition to match that of our cars.
Being relatively small means we are agile - an environment in which creativity thrives. It also means every one of us makes a difference. When it comes to creating our cars, we sweat the small stuff and we truly care about every part of our business - whether on the road, competing on the track or in styling and dynamics. We are aiming to establish the benchmark in an industry in which the bar is set very high.
Job PurposeTo develop, maintain and deliver technical training operations to the Porsche network, ensuring business strategy, commercial and operational requirements are always considered.
Core Specific Responsibilities- Work alongside the Business Development Manager (Service Qualification) on the development and recommendations of Service Qualification Strategy. In order to ensure operational excellence of Technical and Non Technical Training across the UK network, European and International Porsche markets.
- Work in conjunction with planning, to deliver the operational requirements for successful delivery of technical training calendar and tailored plans for Porsche Centres, Porsche Recommended Independent Repairers, PCGB staff and third parties ensuring that budget requirements are considered.
- Manage the Technical and Non Technical training team, to ensure our culture and team togetherness is maintained and continuously improved. This will be through regular and consistent individual management review practices alongside regular team discussions and topic debates.
- Provide Trainer development pathways and progression routes, to ensure complete individual engagement through positive and proactive development.
- Continually review course content and course descriptions and relevance to the changing requirements of the Porsche Technician to ensure they are up to date and include latest model information.
- Assist in all technical aspects of training development, including new model updates, product launches, recognition & retention programmes.
- Maintain Porsche digital development, including the effectiveness of the Learner Management System and its interaction within the Porsche network. Provide valuable insights to keep Porsche Service Qualification at the edge of current and future technologies.
- Work with Course Development to update technical training literature, ensuring the latest CI standards are adhered too.
- Develop and utilise knowledge on latest training and development theory, in order to ensure that this is incorporated into training programmes and delivery where appropriate. Aligning to Porsche Service Core Process Strategies and Service Quality standards.
- Management of the Technical Training facilities to ensure centre excellence as well as Health and Safety standards are maintained at all times. Reporting any development topics or future requirements directly to the service Qualification Manager.
- Provide future Strategic requirements directly to the Service Qualification Manager to ensure continuous change and development is proactive and not reactive to our future product lines.
- Provide visibility of the department with regular network visits and strategic meetings, working alongside the Service Qualification Manager to deliver network briefings and conferencing, to keep the department ahead of the curve.
- Ensure own technical knowledge is accurate and up to date with the Porsche product offering, passing the Porsche Trainer Qualification within agreed time frame and completing TTT courses with PAG at PCGB request.
- Ensure internal department communication is fully utilised to ensure all course content is up to date and relevant.
Requirements
Core Accountabilities:
- To understand and assist in the delivery of Business Strategy and Objectives
- Deliver an agreed level of service to Internal and External Customers, Business Partners and External Suppliers, in line with the Company Values
- Take ownership for personal development needs in anticipation of Business requirements
- Contribute fully within the team, ensuring the right environment is maintained
- Ensure the appropriate level of management control and system exploitation is applied to all relevant systems
- Adhere to company policies and procedures at all times
The above list of Core Specific Responsibilities is not exhaustive. The job holder is expected to carry out other duties as reasonably assigned from time to time in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements. The job holder is required to sign their acceptance of the job profile.
Benefits
We are looking for the very best and brightest to join our family of proud, passionate enthusiasts at Porsche Cars GB for what promises to be an incredible journey as we respect our history and embrace our future.
In return you will receive a highly competitive salary, annual bonus scheme, access to a VW ECOS Car and fuel card, private medical insurance, 27 days holiday per years and other attractive benefits. If you can demonstrate the skills and experience, we are looking for, are looking for a challenging and rewarding career with a premium brand, and would love to join our team then please apply at the link below, attaching a copy of your CV and detailing your current remuneration package.
Due to the high volume of applications we generate for our vacancies, we are regrettably not able to send a personalised reply to every applicant.
