Project Manager New Service Implementation
3 months ago
Job summary
PHL is seeking a dynamic and experienced Project Manager to join our rapidly expanding Healthcare Division. With several recent contract wins, we are gearing up for the implementation of a new service in a neighbouring South Coast county.
As the Project Manager, you will oversee the successful delivery of this new service implementation, along with a few other internal projects. You will lead the mobilisation process from inception to completion, ensuring that the project goes live on time, within budget, and meets all specifications. Your role will involve stakeholder engagement, close collaboration with the transferring service team, and coordination with governance colleagues to ensure a patient-focused, safe, and effective service from day one.
You will be responsible for driving project progress, holding team members accountable in a respectful and effective manner, and escalating issues to the Director level when necessary. The role requires a strong ability to scrutinize performance and operations while maintaining sensitivity. Excellent communication, documentation management skills, and a passion for supporting customers are essent
Main duties of the job
Key Responsibilities:
Take full responsibility for planning and implementing project deliverables, ensuring they are completed on time, within budget, and according to the service specification. Collaborate with operational, governance, clinical, HR, support services, and finance teams to ensure seamless delivery of project tasks and milestones. Manage the TUPE process (both in and out) in partnership with HR, including due diligence, consultation, and data transfer. Attend and/or chair meetings at relevant Programme Board, Mobilisation Meetings, and Stakeholder Groups. Work closely with senior colleagues to analyze requirements for agile working within PHLs 3-year strategy.
About us
PHL Group was foundedin 2009 by a team of commercial partners and experienced General Practitionerswith a clear vision of providing services that would contribute to and benefitthe local healthcare economy. PHL (formerlyknown as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolvedfrom the former Out of Hours model, for localities in Hampshire and the Isle ofWight. All of the core services which look after patients with an urgent healthcareneed are joined up together, and PHL work closely with system partners such as SouthCentral Ambulance Service. The services we operate include call handling,telephone clinical assessment, out of hours home visiting services and some face-to-facePrimary Care appointments services in Hampshire. In 2021 a newly formedHealthcare Division was created and incorporates PHLs Urgent Care, PrimaryCare and Youla Care Concierge Services. The new division combines PHL'shealthcare operations into one team and utilises internal and externalresources efficiently to achieve our organisations vision: to be an innovativehealthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job description
Job responsibilities
Take direct responsibility forthe planning, implementation of programme and project deliverables, to time,within budget and as per the customers service specification.
Bring operational, governance,clinical, HR, support services and finance teams together to ensure theseamless delivery of project tasks and milestones.
Contribute to transformationalchange and improvement, taking a lead for identified areas where agreed.
Work with HR colleaguesto manage the TUPE process (both in and out) including the due diligence,consultative and data transfer processesProvide co-ordination of andparticipate in relevant internal and external working groups and provideproject advice, expertise and support as required.
Provide relevant and timelyupdates on own portfolio of projects/functions to Head of Healthcare and MDHealthcare
Work with members of the HealthcareDivision team to investigate the causes of any variance from target/plan andproactively contribute to the implementation of solutions.
Ensure there is an audit trailfor all changes in accordance with the document management process in place.
Ensure that PHLs risk registerprocess is a living and breathing process which has value and holds everyoneto account.
Design and applyappropriate project managementframeworks for theprojects (using relevant projectstandards and methodology)
Prepare and maintain the necessaryproject documentation using support from the Head of Commercial and Head ofHealthcare and supporting their knowledge and development in this area.
Provide robust regular reportingincluding weekly Highlight Reports and manage monthly Project Boards and otherinput at Senior Leadership Group level.Attend/Chair meetings atappropriate Programme Board, Mobilisation Meetings and Stakeholder Groups.
Contribute tocommunication/briefings within PHL and potentially with customers includingcommissioners and fellow healthcare provider partners.
Presenting briefings andrecommendations to Senior Management Team meetings such as PHLs SeniorLeadership Group.
Engaging stakeholders toinfluence behavioural and cultural change
Person Specification
Qualifications
Essential
Educated to Masters degree level in relevant field or equivalent combination of post graduate qualification, courses and experience. Project management qualification - PRINCE2 Practitioner
Experience
Essential
Extensive project management experience leading complex and/or multiple projects using various project management methods in the NHS or equivalent healthcare or other organisation with relevant parallels. Substantial experience of documenting requirements to support investment. Experience of managing complex projects/ programmes involving matrix management. Essential Educated to Masters degree level in relevant field or equivalent combination of post graduate qualification, courses and experience. Project management qualification - PRINCE2 Practitioner Keen to develop professionally, such as attainment of the CIPD accreditations is highly desirable Extensive project management experience leading complex and/or multiple projects using various project management methods in the NHS or equivalent healthcare or other organisation with relevant parallels. Substantial experience of documenting requirements to support investment. Experience of managing complex projects/ programmes involving matrix management. Extensive experience working in an NHS Provider or independent sector healthcare organisation. Experience of working with multiple stakeholders external and internal. Experience/and or knowledge working with key stakeholders and external suppliers of support services. Experience of communicating complex information to clinical staff Excellent written English with a proven ability to write effective, concise and compelling content, while working to deadlines. Able to pull together factual information, obtained from a variety of sources, in a format which is both interesting and comprehensive. Good leadership skills with the ability to influence and negotiate. Good organisational and IT skills essential Excellent communication and interpersonal skills written, verbal Proven ability to design and implement business processes and governance structures Clear understanding of professional responsibility and accountability. Good organisational skills and ability to manage and prioritise own workload Experience in delivery of health and social care services is desirable. Strong negotiation and influencing skills. Able to think strategically and analytically. Able to work as part of a team or under own initiative. Good attention to detail. Ability to work to tight deadlines with flexible working arrangements and ability to respond to unscheduled tasks. Willingness to constantly learn and improve. Possess self-confidence, enthusiasm, motivation, tact and diplomacy. Excellent interpersonal skills. Able to relate to a wide range of staff and colleagues. Ability to pick things up quickly and hit the ground running. Capable of working under pressure.-
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