Community Nursing Triage Administrator

2 weeks ago

Wokingham, United Kingdom Berkshire Healthcare Foundation Trust Full time

Job summary

We are looking for an Administrator to join ourCommunityNursing Triage Team,youwill support the Community Nursing service to deliver care to people in their own homes byassistingin the triage of new referrals as well asprovidingadministrative support to the offer a supportive environment with opportunities for further career development.

Main duties of the job

To be the central point of contact alongside a trained clinician for all new referrals into the district nursing service, taking messages, obtaining information for new referrals, advising patients about visits, referring as appropriate and answering routine enquiries. You will assist in the triage and allocation of new referrals, advise patients about visits, refer as appropriate and answer routine enquiries. Type confidential correspondence, reports and other documentation to a high standard within agreed timescales. Maintain effective communication across the service and deal in a professional, helpful, and sensitive manner with patients, carers, staff and other agencies by telephone and face to face. Assist in the efficient and accurate recording of data on all required electronic systems including the Trust system RIO. Duties will include collating and inputting data, ordering stock supplies, general administrator tasks and patient contact.

About us

Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

Flexible working options to support work-life balance. 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities and armed forces community to support equality Generous maternity, paternity, adoption and special leave. Free parking across Trust sites Job description

Job responsibilities

The must haves for this role:

Excellent interpersonal and communication skills Good IT skills, with the ability to navigate around various systems. Work effectively in a team and independently, using initiative.

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.

If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Person Specification

Education/Qualifications/Training

Essential

Educatedto GCSE or equivalent including English NVQ3 or equivalent qualification/ experience Good knowledge of administration and/or office procedures

Knowledge, Skills & Abilities

Essential

Good interpersonal, communication and reporting skills

Previous Experience

Essential

Knowledge and experience of using a variety ofsoftware programmes/packages Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties, undertaking a full range of administrative duties including minute-taking Previous experience working in a healthcare setting

Knowledge, Skills & Abilities

Essential

Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload

Additional Requirements

Essential

Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post The post requires a degree of agility and ability to carry light or moderate loads Be a car driver

Knowledge, Skills & Abilities

Essential

Ability to empathise, be supportive and sensitive to the needs of others Ability to use a practical problem solving approach in everyday situations Ability to prioritise and manage own workload

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