Housekeeping Floor Porter

5 months ago

London, United Kingdom Accor Full time

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​


Job Description

An exceptional opportunity presents itself for a Housekeeping Floor Porter to join the Rooms Department at Raffles London at the OWO.

Reporting into Assistant Executive Housekeeper , you will assist with delivery and control of amenities on guest floors and be responsible for stock levels and to provide consistently outstanding guest service according to The Raffles at The OWO Hotel and AA 5-star standards. To act as a representative of The Raffles value during your interaction with guests and colleagues.

Specifically, as the Housekeeping Floor Porter, your responsibility’s will include:

Ensuring service areas, guest corridors and back of house stairs are always kept clean and tidy. Performing routine, spring cleaning, delivering a service to consistently meets and exceed guest expectations. Ensuring all storage areas within department are maintained to a consistent high standard. Supporting moving furniture from the room, applying manual handing measure, for Press junket and VIP set up under the Assistant Housekeeper Manager. All reasonable requests from Housekeepers, Room Attendants, and guests in a timely manner. Carrying out spring cleaning duties as directed by the Floor Housekeeper. Anticipating guest needs to exceed expectations and effectively manage difficult service situations. Ensuring storage rooms are clean, free of rubbish and neatly presented and the stock lists are updated. Additional responsibilities in absence of line manager or senior employee. Following the lost property procedure. Always well-groomed according to the Raffles London grooming guidelines.

Who are we looking for?

A proven track record and ability to provide high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken. An understanding and willingness to contribute to a 24h operational schedule when required.
Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

You will be offered a competitive salary. 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years. Staff meals whist on duty. Employee assistance program, including virtual GP and financial advice. We offer Life Assurance to all our colleagues. Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Free dry cleaning for uniform. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether that’s a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You:  Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:  Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:  Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:  Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:  Demonstrating care and responsibility within your role, to make a tangible impact on the business.

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