Current jobs related to Medical Receptionist - Selby - Posterngate Surgery

Job summary

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Provide general administration assistance tothe Practice team and demonstrate a professional and friendly image to patientsand other visitors, either in person or via the telephone.

Main duties of the job

Posterngate Surgery are looking for an enthusiastic, understanding, flexible, well-organised person to expand our friendly reception team. Experience with a health care provider is preferred, but not essential as training will be provided.

About us

Posterngate Surgery is a large innovative training practice ,providing high quality primary care services to over 18,000 patients. We pride ourselves on our approach to provide a caring, quality service to our patients.

Job description

Job responsibilities

Ensurean efficient and friendly reception service is provided to patients and anyother visitors to the Practice.

Dealwith all general enquiries efficiently and courteously and when necessary inprivate, explain procedures and make new and follow-up appointments.

Usingyour own judgement and communication skills ensure that patients with no priorappointment but who need urgent consultations are seen in a logical andnon-disruptive manner.

ExplainPractice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.

Book patient appointments ensuring they are directed to the appropriate healthcare professional.

Takemessages, ensuring accuracy of detail and prompt appropriate delivery.

Processtasks raised by Doctors.

Enterrequests for home visits onto the computer system, ensuring careful recordingof all relevant details and where necessary refer to Duty Doctor. Printing summary printouts for visits.

ViewingInternet for messages and dealing with them.

Printingblood forms.

Advisepatients of relevant charges for private (non General Medical Services)services, accept payment and issue receipts for same.

Accountablefor the petty cash.

Reconciliationof card machine.

Enter/amendpatient information onto the computer as required.

Ensurethat all new patients are registered onto the computer system promptly andaccurately.

Processsamples received from patients following urine protocol.

Dealingwith urgent results for the GPs.

Liaisingwith local hospital etc as required.

Assistingother members of the Primary Health Care Trust as required.

Person Specification

Qualifications

Essential

GCSE or equivalent (at least grade C) in Maths and English Language

Desirable

5 or more GCSEs or equivalent (at least grade C) in a variety of subjects

Experience

Essential

Experience of working in a face to face customer service role.

Desirable

Reception/ administration experience working for a health care provider.

Qualities/Attributes

Essential

Friendly and approachable with ability to Deal with difficult people Able to maintain confidentiality and sensitivity at all times. Ability to use own judgement and resourcefulness Ability to work without direct supervision and determine own workload priorities

Desirable

Basic IT skills

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