Medical Receptionist

**Key responsibilities**: Reception: Ensure that an effective and efficient reception service is provided to patients and any other visitors to the Practice Ensure that patients with no prior appointment but who need urgent consultation are seen in an efficient and non-disruptive manner Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure that all procedures are completed Ensure that all new patients are registered onto the computer system promptly and accurately Enter or amend patient information on the computer system as required Deal with patients who are collecting prescriptions including the checking of names and addresses Answer queries regarding the services offered following agreed practice procedures Advise patients of relevant charges for private services, accept payment and issue receipts for same Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure that records are kept in good repair with all necessary information on the outside cover is clearly visible Provide clinical and other colleagues with an efficient messaging service Carry out administration tasks as and when necessary Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients Act as main receptionist for Saturday morning surgeries on alternating Saturdays between 8am and 1pm Appointment booking: Following agreed procedures use the computerised appointment system to book, cancel or amend appointments for patients either face to face or via the telephone or online. Enter requests for home visits onto the computer system ensuring careful recording of all relevant details and where necessary refer to the Same Day Care GP Accurately sign post patients to appropriate services. I.E. Pharmacy, Urgent Treatment Centre, Online Services.

**Other tasks**: Attend regular team meetings when required Ensure familiarisation with, and work to, policies and procedures so as to ensure on going successful registration with the Care Quality Commission Cover for other Reception staff for holidays, sickness and other additional hours for which overtime will be paid The post-holder will participate in any training programme implemented by the practice as part of this employment Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development