Deputy Operations Manager

4 weeks ago

London, United Kingdom Searcys Full time
Job Description

Main Purpose:

To assist the Operations Manager in delivering seamless service to all areas of the department

Key Duties and Responsibilities:

  • To plan, organize and deliver a successful operation of the events, hospitality and conference and banqueting areas within the Operations department with the assistance of the relevant department heads
  • To liaise with other key personnel, including marketing, events and sales departments to deliver service that meets and exceeds the client's expectations
  • To brief the Operations team on all aspects of the business and to oversee the running of all events, working lunches and dining
  • To meet all client's expectations except for customer service making sure that the event is as they require, and ensuring that any on-the-day changes are passed on to the relevant people where necessary
  • To manage the senior conference and banqueting manager, the hospitality manager and the porters and liaise with them daily about the business and the delegation of staff
  • To assist in the development of the Waiting Team, make sure that they adhere to standards laid down by the operations manager and provide training as per the guidelines within the operations team training calendar and the mandatory training as outlined in the training matrix.
  • To ensure that ongoing training is carried out to the benefit of all staff and that all training is recorded on each member’s personal file and on the training matrix
  • To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, GDPR etc. within the areas of responsibility
  • To train or provide training to the staff to ensure they operate following the department standards including any agency or casual labour that may be required
  • Implementation of staff induction and mandatory training within the first three months of employment and monitoring of staff performance during probation
  • To monitor daily the standards achieved in your department and report to your line managers any areas of concern
  • To liaise with key people in all necessary areas (kitchen, events, reception and AV) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed
  • To monitor that all staff present themselves correctly dressed for duty and are well groomed whilst on duty as per the company handbook and grooming guidelines
  • To deal effectively and courteously with customer complaints, and to refer all complaints to the Operations Manager or Deputy General Manager when required
  • To carry out regular checks of the events areas for maintenance, housekeeping, and other health and safety issues. Report to the facilities department any issues that require immediate attention
  • To ensure in-house accounting policies are adhered to and monitor food and beverage control, including performing bi-monthly stock take of liquor, linen and AV equipment
  • To ensure your department/team complies with Searcys cash handling and cashing up procedures and that any discrepancies are reported immediately to the Operation Manager
  • Responsible for monitoring agency staff, ensuring that timesheets are filled correctly and processed for payment
  • To ensure all Searcy’s personnel procedures, including disciplinary, grievance, appraisal and recruitment are followed at all times. Including the performance management of the team and carrying out appraisals
  • To also carry out the recruitment of staff for the department
  • Deputise for the operations manager in his/her absence or when delegated to do so
  • To comply with all legal requirements with particular reference to (but not exclusively) fire regulations, security, license requirements and any Local Authority or Client stipulations
  • The auditing and completion of due diligence documents within the guidelines of the ESB audit
  • To carry out monthly staff meetings
  • To make sure a coherent handover is submitted for the events and any issues escalated to the relevant head of the department
  • Any other reasonable request by management
  • Demonstrate Personal Development

Qualifications

Key Skills: 

  • Excellent product knowledge (food/beverage) 
  • Experience in running large events, and dinners
  • Strong business acumen
  • Leads by example by acting professionally at all times
  • Excellent communication skills
  • Takes the initiative
  • Lead innovation and keep abreast with current trends in the market
  • Excellent time management
  • Supportive / Team player
  • Financially astute
  • Strong presentation skills
  • Experience in managing and leading a team
  • Excellent customer care skills


Additional Information

Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.

Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.

If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team

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