Front Of House Manager

4 weeks ago

Aviemore, United Kingdom Britannia Hotels Full time
Location: Inverness-shire, PH22 1QN, United Kingdom

Address: Aviemore

 

Why wait to make your next career move?

Coylumbridge Hotel is a family and pet friendly resort just outside Aviemore, with an impressive 292 rooms on site. Nestled in the mature pine woods that form part of the Cairngorms National Park it's the ideal base for outdoor activities amidst stunning scenery. Challenging mountain walks, skiing, cycling, leisurely strolls around romantic lochs and watersports can all be found within a short distance as well as lots of opportunities for family fun days out.

Our Front of House Manager plays a key role in making all our guests welcome and deliver service with a smile, however busy it might be  The Front of House Manager works in a changing shift pattern (which may include night shifts at times) which can be demanding but also give a committed and driven team member the chance to show off their skills and strive for a career progression. 

 

Transportation is provided between the Hotel and Aviemore Train Station for shifts (Subject to position)

As Front of House Manager, you will:

  • Recruit, train, motivate and develop all Front Office Staff, maximising guest satisfaction.
  • Ensure effective room rate management to maximize occupancy and maintain or improve room yield.
  • Ensure that all front office operational and control procedures are maintained effectively.
  • Ensure all staff maintain a courteous and helpful approach to customers always.
  • Identify sales opportunities and create a sales-driven team of professionals.
  • Ensure that all customer comments and complaints are acted upon with all due diligence.
  • Have a thorough knowledge of all systems and procedures used within the department and the hotel, and you must also provide help and support as required.
  • You will cover as Duty Manager whilst on shift, and prior knowledge of Reslynx is an advantage, as well as having worked with Opera Cloud.

The successful candidate will have experience in running the Front Office in a hotel holding 150 bedrooms or more. A passion to serve guests with the ability to make every guest feel special, as well as being open and outgoing to interact with a wide variety of people, guests, and colleagues alike, is a must. Our ideal team member is enthusiastic about the vital role they play, and they will always have the guest at the heart of everything they do. Most important is the right attitude to embrace a role in hospitality which can be challenging and rewarding at the same time and requires energy and care, to always do one's best.

This vacancy is available full-time, with the option of part-time.

In return for your commitment, we will support you in this new opportunity, with:

 

  • Live in Accommodation, Fantastic subsidised shared staff accommodation within the Resort
  • Our staff accommodation ranges from mobile homes to ensuite bedrooms located within the main resort complex. 
  • We spring clean and paint your room before you move in
  • We will meet you and show you around before you move in, and settle you in with a welcome pack
  • We will check your accommodation monthly
  • Up to 28 days holiday including bank holidays per annum
  • Breakfast of toast and cereals is free and is available all the time.
  • Social Event
  • Uniform (Subject to position)
  • Accelerated promotional prospects
  • Home cooked food for £1.00 per meal

The Coylumbridge Hotel are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

The Coylumbridge Hotel will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.  If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.

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