Receptionist/Ward Clerk

3 weeks ago

Stevenage, United Kingdom East and North Herts NHS Trust Full time

Job summary

We are recruiting for a Receptionist/Ward Clerk - Endoscopy who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our post holder's role is to deliver a comprehensive patient centred admission service. They will be responsible for receiving patients and visitors into the Unit and for performing administrative functions in relation to these duties.

When required, you will also provide support across the administrative team to ensure the smooth running of the Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

We are looking for a well-organised receptionist to join our busy Endoscopy Department. The successful candidate will provide efficient administrative support and reception duties in all aspects of the department's post requires an individual who has an excellent team approach and the ability to be offer a friendly and supportive environment in which to work with full training to support your role will involve cross site working at Lister Hospital and QEII Hospital.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

Essential

Educated to minimum GCSE level or equivalent

Previous Experience

Essential

Demonstrable administrative experience Team Working

Desirable

NHS experience Patient administration experience Reception experience

Skills

Essential

Demonstrate verbal/written and interpersonal skills Ability to work on own initiative and as part of a team Ability to work well under pressure Ability to problem solve Demonstrates initiative and willingness to learn. Organisational & time management skills

Desirable

Lorenzo or similar patient access system

Knowledge

Essential

IT including Microsoft Word, Excel, Outlook

Other Requirements

Essential

Understand and practice confidentiality and diplomacy Initiative and Flexibility

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