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POS Implementation Specialist
4 months ago
You will be working within an award winning hospitality chains on multiple projects at any given time working in close contact with project managers and key stakeholders at each client.
We work with global and domestic market leading clients, some of which operate in excess of 400 sites within the UK alone.
You will be aiding the project managers, providing technical knowledge of POS systems and solutions from advisory setup to potential risks on the project.
During the implementation phase you will also be responsible for technical configuration, assisting with documentation, supporting user acceptance testing and assisting in guaranteeing successful support transition to the service desk.
You will gain exposure to the latest hospitality technology, working with innovative Wanstor teams and partners such as Oracle in a growing, fast paced industry Reporting to the POS Implementation Manager, you will possess excellent communications skills with people at all levels and maintain a strong customer focused approach. You will be equally passionate about the company and your roleand take ownership of project milestones to drive project completion
You should be proactive, forward thinking, a team player and enjoy the challenge of solving complex issues.
Key Responsibilities
- Own projects as a POS Subject Matter Expert
- Attend POS installations around the UK and internationally
- Work alongside client operations and IT teams, testing the latest software, interfaces and apps to enhance the user journey for clients and their guests
- Use your detailed knowledge of Oracle POS, networking, wireless switches and
- connectivity to map out requirements for design and the maintenance of POS
- estates for multiple clients
- Highlight system and process improvements through progressive system
- reviews
- Create technical knowledge articles and operational documentation from
- project work to facilitate the transition of projects into business as usual
- Participate in meetings with internal teams and customers
- Develop and strengthen working relationships with customers and partners
- Provide support to the service desk as required
- Provide clear communication on projects requests and service desk tickets in
- a timely manner
- Continue to grow and develop via self learning, using tools such as LinkedIn
- Learning and POS training provided by Wanstor
- Adhere to IT best practice ranging from GDPR compliance to InfoSec
- Drive improvement through best practice
- Be a brand ambassador for Wanstor and the POS Implementation team
About You
- Enjoy autonomy and ownership
- Excel in time management
- Have a diligent and conscientious approach to your work
- Are able to remain calm under pressure and focus on solutions
- Exception communication written and verbal
About UsWanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:
- 24 days annual leave, rising by 1 day each year to a maximum of 28 days + Bank Holidays
- We have regular lunch and learns from staff and external speakers
- We offer everyone 5 days a year to learn something new
- We provide 2 days to volunteer
- We are a friendly team and have several team events throughout the year organised by our social team
- We have a lovely office based in Borough, hosting a great coffee machine and a rooftop terrace
- Vitality health, to make sure you are at your best
Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions. We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country. As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.
Core Values
We align ourselves to a core set of values & behaviours:
- Customer Advocates: Put customers at the heart of what you do, to consider their needs with every decision you make
- Proactive: Leave things better than you found them. Drive change, don’t just talk about it.
- Growth Mind-set: Learn on reflection, embrace change, and seek to continuously improve. Take opportunities to share knowledge with others
- Trust: Do what is right, not what is easy. Instil confidence through proactive communication.
- Winning Teams: Don’t settle for average, inspire others with your ambition and enthusiasm.
