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AI Implementation Specialist

2 months ago


London, Greater London, United Kingdom Lightspeed Full time

Lightspeed is seeking a highly skilled Implementation Consultant to play a pivotal role in deploying our cutting-edge solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing technology to enhance customer interactions with minimal human intervention.

As a high-tech touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed Restaurant (K-Series) POS system for our SMB clients. This role is at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions.

Key Responsibilities:

  • Automation and Configuration: Implement and configure software solutions using automation tools to meet client specifications.
  • Planning and Coordination: Develop and execute comprehensive implementation plans for the POS system, leveraging automation and digital workflows.
  • Project Management: Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
  • Client Support: Act as the primary point of contact for clients during the implementation phase, ensuring implementation remains on track and addressing any concerns to ensure customer satisfaction.
  • Training and Documentation: Conduct training sessions for clients on the effective use of the implemented POS system.
  • Quality Assurance: Ensure the quality and accuracy of POS system implementations, conducting thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
  • Project Documentation: Create and maintain implementation documentation, including status reports.

Requirements:

  • Proven experience as an Implementation Consultant, preferably in the POS technology industry.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Ability to multitask effectively and remain highly organized while managing multiple communication channels and accounts at a given time.
  • Ability to work in a flexible environment and adapt to changing priorities.

Benefits:

  • Genuine career opportunities in a company that's creating new jobs every day.
  • Health & Wellness Credit - expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
  • Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform.
  • LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow.
  • Subsidy to annual travel pass if you travel by public transport to the Berlin office.
  • Regular breakfast or lunches, drinks & snacks in our Berlin office.