Caseworker

2 weeks ago

Lancashire, United Kingdom Victim Support Full time

Caseworker

We have an exciting opportunity for a Domestic Abuse Caseworker to join the team in Accrington, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

County/Borough Lancashire Office location Victim Support, The Globe Centre, Accrington BB5 0RE Full time/Part time Full time Hours per week 37.5 Work schedule 9-5 or 10:30-18:30 Monday to Friday. Basic Salary £26,010 per annum Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 30/05/2024 Ref No 5562

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your Birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at Accrington. Once your probation period is completed you will be eligible to apply for hybrid working. All travel costs to and from appointments from your office base will be reimbursed.

As a Domestic Abuse Caseworker, you will be:

Focusing on victims of domestic abuse and will provide a pro-active, short to medium term crisis intervention service, through individual safety planning, advocacy, emotional and practical support 

This will include supporting victims either face to face or over the telephone to assist them in accessing services to keep them and their family safe. It will involve developing individual safety plans to meet client’s needs as identified in the needs and risk assessment. 

You will provide advocacy, emotional and practical support and information to victims including
exploration of legal and civil options, housing, health and finance and support clients through the criminal justice system.

You will participate fully in multi-agency meetings by being the voice of the client and follow up actions agreed in meetings keeping the client’s safety at the forefront of proceedings.

You will need to:

Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children. Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children Understand Safeguarding issues, and the legal responsibilities surrounding these issues Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children Experience of working within a multi-agency and legislative framework Experience of managing a complex caseload, to prioritise work and deal with competing demands demonstrating an organised and methodical approach to work Have strong crisis management skills and the ability to deal with stressful and difficult situations Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals Demonstrate the ability to use IT applications competently including, Microsoft Word, Excel etc. and Case Management systems in order to keep accurate records and monitoring your performance. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.

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