Travel Assistance Case Manager

4 weeks ago

Uxbridge, United Kingdom Cover-More Full time

Job Description

Are you ready to kick start your career in travel assistance?

At World Travel Protection, protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens.

Our extensive experience in global travel risk management is the reason we are trusted by travellers, corporate risk managers and organisations across the globe, who allow us to help prepare them for potential travel threats and assist them when they need it most.

We are part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA…sounds exciting right?

So, what’s our mission?

Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the cries for help we receive from travellers across the globe.

So, what’s the job?

Well-travelled, resourceful, and multilingual, our Emergency Call Centre Operators are great at what they do: helping our customers when something goes wrong in their travels. With their own empathetic style and an unwavering commitment to getting our customers the care they need, our team use every ounce of their service, insurance and life experience, every day.

You’ll be delivering a great customer experience every time – whether for the traveller, family member or provider You’ll help our customers when they get into difficult situations whilst travelling around the world, using your problem-solving skills and providing tailored advice and assistance You’ll work to keep our customers travelling, or help bring them home You’ll provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanour throughout each call You’ll be supporting our medical team to locate the nearest suitable doctor, emergency room, medical clinic, dentist, or allied health professional if required You’ll facilitate the payment and guarantee of hospital bills and any other providers You’ll help travellers understand their policy provisions You’ll deliver pre-travel briefs to corporate travellers

And what are we looking for?

We are looking for team members who are enthusiastic about helping people and want variety in their job every single day. We can teach you everything you need to know if you are empathetic and willing to learn…so no experience necessary

You’ll be bilingual, ideally with French, German, Spanish or Italian language skills You’ll have great interpersonal skills; and know how to look after travellers and respond with empathy You’ll have strong problem solving and decision-making skills, and can follow processes enabling quick and accurate assistance You’ll thrive in a fast paced, dynamic environment with a great aptitude for learning You’ll need to be available to work across a 7-day rotating roster (excluding overnight shifts) You’ll have great conflict resolution skills to help customers in stressful situations More than anything else, you’ll have a passion for helping others

So, why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 1500 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain work-life balance with the flexibility of 2 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you are sick), volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits to support your development and lifestyle including:

Company Pension 25 days holiday Short term incentive plan Employee ‘Stars’ reward and recognition scheme Life Insurance Flexible working opportunities Competitive family leave Employee Assistance Programme Fitness reimbursement scheme Volunteering leave Paid parental leave Online learning and training opportunities Professional membership Staff Referral Bonus Work anniversary leave

Apply today and let’s go great places together

#LI-Hybrid

  • Senior Business Travel Agent

    6 days ago

    Uxbridge, United Kingdom BCD Travel Corporate Full time

    **Do you want to be part of a great team and offer first class service to our Business Travel Customers? We are looking for a Business Travel Consultant with entertainment experience to join BCD Travel** **Senior Business Travel Agent**: - Part-time, Hybrid, in the UK_ In this role, you are the primary point of contact for the customer and provide active...

  • Document Management Assistant

    5 days ago

    Uxbridge, United Kingdom IBB Law Full time

    Experience level: Entry Level Term: Permanent Working hours: Part-time Department: Real Estate Location: Uxbridge IBB Law is not your usual law firm. We work hard to understand our clients and deliver the best solutions to let them get on with what matters to them most - be that personally or in their businesses. We have one foot in the Thames Valley and the...

  • Operations Manager

    3 weeks ago

    Uxbridge, United Kingdom Belmont Recruitment Full time

    Good Afternoon, I am currently representing Hillingdon Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of £298.59 which is negotiable dependent upon experience. We are looking for an Operations Manager - Homeless Prevention this...

  • Operations Manager

    2 weeks ago

    Uxbridge, United Kingdom Kane Recruitment Full time

    ROLE PURPOSE: Leadership and management of the Homeless Prevention and Housing Allocations Teams for residents in need of housing advice, housing allocation & housing assistance. The post-holder will be responsible for proactively leading a service delivering advice and statutory assessments on housing options and preventing homelessness. They will be...

  • Operations Manager

    3 weeks ago

    Uxbridge, United Kingdom Belmont Recruitment Full time

    Good Afternoon,I am currently representing Hillingdon Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of £298.59 which is negotiable dependent upon experience.We are looking for an Operations Manager - Homeless Prevention this role...

  • Operations Manager

    2 weeks ago

    Uxbridge, United Kingdom Kane Recruitment Full time

    ROLE PURPOSE:Leadership and management of the Homeless Prevention and Housing Allocations Teams for residents in need of housing advice, housing allocation & housing assistance.The post-holder will be responsible for proactively leading a service delivering advice and statutory assessments on housing options and preventing homelessness. They will be...

  • Operations Manager

    3 weeks ago

    Uxbridge, United Kingdom Vox Network Consultants Full time

    Role Purpose Leadership and management of the Homeless Prevention and Housing Allocations Teams for residents in need of housing advice, housing allocation & housing assistance. The post-holder will be responsible for proactively leading a service delivering advice and statutory assessments on housing options and preventing homelessness. They will be...

  • Operations Manager

    3 weeks ago

    Uxbridge, United Kingdom Vox Network Consultants Full time

    Role PurposeLeadership and management of the Homeless Prevention and Housing Allocations Teams for residents in need of housing advice, housing allocation & housing assistance.The post-holder will be responsible for proactively leading a service delivering advice and statutory assessments on housing options and preventing homelessness. They will be...

  • Head of School

    4 weeks ago

    Uxbridge, United Kingdom HRUC Full time

    Maternity cover from 19th August 2024 until 23rd May 2025 We are seeking to appoint a Head of School - Sport, Travel and Public Services to cover a period of maternity cover, based at the Uxbridge Campus. Reporting to the Assistant Principal for Supported and Targeted Learning, you will be responsible for leading and developing courses from Level 1 to Level...

  • Talent Acquisition Consultant

    7 days ago

    Uxbridge, United Kingdom Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • Clinical Trials Manager

    3 weeks ago

    Uxbridge, United Kingdom Collabera Digital Full time

    Manage regional Phase Ib-III clinical studies in the EMEA region. * Draft and coordinate review of study documents like protocols, case report forms, and clinical study reports. * Manage CROs/vendors, coordinate data listings review, and train study personnel. * Work with Clinical Program Managers to manage regional Virology clinical trials. *...

  • Senior Housing Management Officer

    3 weeks ago

    Uxbridge, United Kingdom London Borough of Hillingdon Full time

    About us Please copy advert for last recruitment three months ago which is already on talent link: We are seeking to recruit two Senior Housing Management Officers (Anti-Social Behaviour & Domestic Abuse) on a 3 Month Secondment basis (to be reviewed) pending permanent recruitment– to lead on prevention and intervention to help our residents sustain...

  • Clinical Trials Manager

    3 weeks ago

    Uxbridge, United Kingdom Collabera Digital Full time

    Manage regional Phase Ib-III clinical studies in the EMEA region. * Draft and coordinate review of study documents like protocols, case report forms, and clinical study reports. * Manage CROs/vendors, coordinate data listings review, and train study personnel. * Work with Clinical Program Managers to manage regional Virology clinical trials. * Require...

  • Senior housing Management Services Officer

    4 weeks ago

    Uxbridge, United Kingdom AKTON Resourcing Ltd Full time

    Senior housing Management Services Officer (ASB & DA) Uxbridge I am recruiting for a local authority who is looking for someone to lead on prevention and intervention to help residents sustain their tenancies. You will work with internal and external stakeholders to contribute directly to the councils vision to keep communities safe. Job Role To take a...

  • Research Assistant/research Fellow

    7 days ago

    Uxbridge, United Kingdom Brunel University Full time

    **Position Title: Research Assistant/Research Fellow - 15623** **Department/College: College of Engineering, Design & Physical Sciences** **Civil and Environmental Engineering** **Location: Brunel University London, Uxbridge Campus** **Salary: Grade R1** **Research Assistant: from £35,490 to £37,488 per annum inclusive of London Weighting with...

  • Senior housing Management Services Officer

    3 weeks ago

    Uxbridge, United Kingdom AKTON Resourcing Ltd Full time

    Senior housing Management Services Officer (ASB & DA)UxbridgeI am recruiting for a local authority who is looking for someone to lead on prevention and intervention to help residents sustain their tenancies. You will work with internal and external stakeholders to contribute directly to the councils vision to keep communities safe.Job Role To take a leading...

  • Junior Clinical Fellow in Cardiology

    6 days ago

    Uxbridge, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Post - Junior Clinical Fellow in Cardiology Location - Harefield This is an exciting opportunity for an SHO position in an internationally recognised hospital. We are a regional centre for cardiology and cardiothoracic surgery, and a national centre for adult heart and lung transplantation. We are located on the outskirts of London, UK, and have a...

  • Interim Senior Estates Surveyor

    4 weeks ago

    Uxbridge, United Kingdom 4Recruitment Services Full time

    **INTERIM SENIOR ESTATES SURVEYOR** **ROLE PURPOSE** As part of the Property & Estates Team co-ordinate and deliver a comprehensive Estates Management Service in managing and developing key assets including the commercial portfolio, strategic land holdings and development sites, ensuring that the Council’sfinancial returns are optimised and long-term...

  • Customer Marketing Manager

    3 weeks ago

    Uxbridge, United Kingdom Encore Canada Full time

    Position Overview The Customer Marketing Manager's primary goal is to support retention and expansion of Encore’s various segments/verticals, channels, and EMEA geographies. The Customer Marketing manager will lead the marketing, positioning, and messaging for Encore EMEA, developing strong relationships with customers through engaging marketing...

  • Personal Assistant

    7 days ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Personal Assistant**: **Uxbridge**: **£38k - 40k per year**: **Featured** **More details** **Shortlist +** **Finance Assistant**: **Slough**: **£25k per year**: **Featured** **More details** **Shortlist +** **warehouse assistant**: **Harrow**: **£20k - 22k per year**: **Featured** **More details** **Shortlist +** **Assistant...