Service Desk Analyst

3 months ago

Ilford, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in Redbridge to assist with the appointment of a Service Desk Analyst - IT, on a 1.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £18.94 - £23.94 per Hour

Responsibilities:

  • Ensuring effective IT services are delivered to all council users, internal and external.
  • The role holder will prioritise workload to ensure that the overall objectives of the service are achieved before those of any individual.
  • A large part of the role is desk-based with shared responsibility for providing continuous cover for the service.
  • Part of the role will involve working with customers on the telephone and face-to-face with walk-in queries, resolving tickets on Service Now within the agreed SLA's, building and profiling laptops, and setting up new mobiles.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#OR1567

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