Call Centre Agent

4 weeks ago

Kingston upon Hull, United Kingdom Wescot Full time

Call Centre Agent

Do you enjoy working in customer focused roles? Do you have the resilience and drive to excel in a fast-paced environment? Are you naturally empathetic ? If you have answered yes, then we have an amazing full-time opportunity for you to join our friendly  Customer Operations  department in our  Hull  office,  HU1 3HA on the 25th November 2024

Our team here at Wescot have done some amazing initiatives this year all in aid of improving our well-being . We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. We’ve had the opportunity to do ‘PawTherapy’, Escape Rooms, food initiatives such as weekly fresh pastries, Pizza Vans, Ice creams, brunches and a whole load of other fun events In addition to this, you’ll receive:

A salary starting from £24,091 per annum with the opportunity to progress. 31 days holiday (pro rata)  - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year. Discount and cash back  on hundreds of high-street shops. Fun incentives – including seasonal parties, team breakfast’s, pizza days, and games to name a few The option to work the hours over 4 days or 5 days per week post training . Hybrid working - once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance

Training and Shifts:

We want you to feel confident and supported throughout your journey with us at Wescot, and that’s why we offer a comprehensive four-week training programme in office Monday-Friday.

Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to chose either a 35, 37.5 or a 40-hour contract . Our opening hours are between Monday – Friday 8am – 8pm and Saturdays 8am – 4pm . Saturdays are 1 in 3 with a day off during the week the Saturday is worked.

What you’ll be doing:

Handling  inbound and dialler based outbound  calls. Providing  exceptional customer service  via telephone Confidently handle calls where you will talk about difficult subjects,  support  vulnerable customers, and deliver  solutions  with  care and empathy. Hitting  your call KPIs  and  quality standards Tailoring affordable  repayment plans to manage their debts,  helping our customers on the road to financial recovery.

Next steps:

If this sounds like you and you have got what it takes, come, and join our rapidly expanding company We are looking for people to interview with us ASAP.

See what your future colleagues say:

CCAHUL


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