Call Centre Agent

6 months ago

Kingston upon Hull, United Kingdom Neilson Financial Services Full time

**Who are we?**

We are a successful financial service sales contact centre based in Hull We are looking for talented Sales Agents to join our team here, who want to progress their careers and earn lots of money through sales

Neilson Financial Services is a leading specialist provider of innovative, simple and great-value direct life insurance products. We have been awarded **Feefo’s top rating and The Trusted Merchant Gold Award **for our outstanding customer service so you will be joining a winning team.

**What you will be doing.**
- Our customers journey starts with you You will be first point of contact for all outbound and inbound sales enquiries for Life Insurance products helping people take care of their loved ones.
- Providing accurate information on products that is clear, fair, and not misleading and in line with our commitment to Treating Customers Fairly.
- Building relationships and trust with customers effectively.
- Meeting and exceeding individual and company targets across sales and quality assurance.
- You will be helping and supporting our customers to help them protect those who matter
- Contribute positively to the team and success of the company

**Who we want.**
- You will have some experience of working in customer facing role environment
- Strong communication and great listening skills
- High level of resilience & motivation to succeed
- Great attention to detail, those little details do really matter
- Have a positive attitude and willingness to learn
- Willing to work hard and love to smash a target
- Able to work 40 hours over 5 days per week to cover our opening hours Monday to Sunday 8am to 9pm - the weekends will be on rotation; you will not have to work every weekend
- Strong link to our values **Customer Focused, Results Driven, Team Spirited**

**What’s in it for you?**
- **A competitive starting salary of £22,000 with the ability to increase with tenure to £32,000 plus OTE £45,000 to £68,000**:

- **Exceptional training - giving you all the tools to succeed throughout your NFS career**:

- **Option of hybrid working (dependent on results and length of service)**:

- **Amazing bunch of people that genuinely want to support you and celebrate your wins**:

- **Incentives & rewards.. Amazon & Love to Shop vouchers, Go Pros camera, TVs, Pizzas, Echo Dot, Apple Watch, Sonos speaker and iPad to name a few.**:

- **We work hard but we know how to have fun too; we have regular theme days and charity events for all to enjoy.**:

- **Fancy a morning brew? We have that covered Tea, coffee and milk provided**:

- **Life Assurance from day 1 so you are protected too**:

- **Employee Assistance Programme to help and support with life stuff**:

- **We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms and more**:

- **Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing**:

- **Enhanced Maternity and Paternity pay**:

- **Pension & 23 days holiday**

So if you think you’ve got some exceptional skills to offer us and NFS feels like a place where you can belong we’d love to learn more about you. Once you have applied the next steps, if successful we will be in contact to arrange for you to come meet with us and get to know each other even better.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£32,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

**Experience**:

- Call Centre: 1 year (preferred)

Work Location: In person

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