Network Engineer

5 months ago

Birmingham, United Kingdom Virgin Media Full time

The role of a Network Engineer is to carry out activities in a 24-hour environment that drives the quality of network performance for the benefit of all customers. These will include Optimisation, Fault resolution, Emergency restoration of service (24 /365), Complex fault support for consumer and Network expansion colleagues and Upgrade of network equipment including addressing and mitigating the risk caused by obsolescence.

As a customer-focused organisation, it is imperative that we carry out these activities with minimal impact to the customers that our network serves.

In this role you will ensure adherence to best practices and company policy is followed at all times to realise high standards and apply a consistent way of working, whilst ensuring we deliver exceptional service to our customers.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an  equal opportunities employer  and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves Basic IT skills (excel, word, power-point) Full UK Driving license Must be comfortable with, and capable of, climbing ladders to work on our overhead network if needed as part of the role The other stuff we are looking for Excellent communication skills Behaviors that put customers at the heart of everything we do Positive attitude and high level of energy Influencing skills Self-management and awareness What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

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