Receptionist - Outpatient Services

3 weeks ago

Sidcup, United Kingdom Dartford and Gravesham NHS Trust Full time

Job summary

Band 2 Outpatient Receptionist

Full Time

Are you a receptionist who is passionate about providing excellent customer service to patients/carers/relatives in an extremely busy and fast paced environment.

An exciting opportunity has arisen for a Band 2 Receptionist to work in Main Outpatients at Queen Mary's Hospital in Sidcup. You will be working with colleagues and other health care personnel within the team who are qualified and unqualified to ensure smooth running of clinics and the delivery of all appropriate forms of patient care according to outpatient clinic standard and Trust policies, procedures and guidelines. You will need to liaise with medical staff, clinicians, health records staff and other departments as appropriate, in order to provide an excellent standard of care and customer service

Main duties of the job

The successful candidate will work in Main Outpatients.

We are looking for you to apply if you are a motivated receptionist, with knowledge and experience in an acute or primary care setting. You will have excellent interpersonal, IT and communication skills with the ability to organise, manage and plan your workload effectively. You will need to be dedicated and passionate in your role working with patients/ carers/ relatives including those who may have specific needs such as mentally and /or physically impaired, young children, the elderly, the very ill, non-English speaking or hearing or visually impaired.

You will need to be energetic and dedicated in working, As The post holder will be responsible for designated clinics, including the preparation and storage of notes, the reception and discharge of patients, without supervision or direction

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Job description

Job responsibilities

1. Clinical responsibilities:Reports any accidents or incidents to the Team Leader and knows whatactions to take in emergency situations.Welcoming patients in a courteous manner, checking and confirmingtheir Demographics.Assists in maintaining a safe environment for patients, visitors and otherstaff, as required by the Health and Safety at Work Act.Undertakes other duties as directed, such as cleaning, storing andchecking of equipment and the tidying of non-clinical and storage across Outpatients clinics on all Trust sites as required to deliverthe service.Helping patients/carers/relatives in their enquiries or dealing withcomplaints, referring them to a clinic nurse or Sister if unable to resolveor Managerial responsibilities:Acts as a designated receptionist, responsible for all aspects of clinicadministration for their named clinician.Ensures all case notes are available and prepared, prior to thecommencement of the clinicEnsures, post consultation that patients are booked out, follow-upappointments are made and arrangements for transportReconciles the clinic at the end of the session, taking appropriate actionon patients who did not attend (DNAs) or cancelled their appointments.Ensures safe custody of health records at all times, whilst they are inthe clinics or in transit to another area.Ensures that health records are tracked to the correct location using thePAS with ensuring that all necessary material resources are availablefor clinic all resources appropriately and is aware of the consequences ofnot doing so.Maintains standards of performance for the department, reporting anyactual or potential shortfalls, to the Team Leader.Assists in the implementation of National, Trust and Local policies3. Professional responsibilities:Undertakes any duties as requested in order that the clinics are able todeliver and maintain services.Promotes the Outpatient Department and Trust as a whole, in the mostpositive manner to the patients and visitors, the local community, voluntary and other organisations, and other Trust staff at all within their own capabilities and guided by Trust and LocalPoliciesAttends and participates in departmental meetings4. Education and development responsibilities:Maintains and develops own job competence by attending statutory,mandatory and other relevant study days and courses, participating inon-the-job development and through self-development and participate in annual IPR and regularly update your PersonalDevelopment participate in the induction and learning outcomes of new staff. Participates with tasks and projects as required, as well as supportingothers, in order to maintain and develop Outpatient Services

Person Specification

Education and Training

Essential

Good standard of education IT or keyboard skills

Desirable

Previous reception experience NHS experience.

Knowledge

Essential

Ability to be adaptable to meet the changing requirements and needs of the service. Ability to work within a multi-disciplinary team

Experience

Essential

Able to work in stressful condition Able to work on own initiative

Desirable

Motivated to continual personal development

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