Administration Assistant for Herts Valley Integrated Diabetes Service

3 weeks ago


St Albans, United Kingdom Hertfordshire Community NHS Trust Full time

Job summary

We are looking for a friendly person to work as part of the administration team for Herts Valleys Integrated Diabetes Service (HIDS), to assist the smooth operational running of the service.

This is a 6 month post to cover a career break.

HIDS is an integrated service working with our partner organizations to provide seamless care for people with diabetes in Herts Valleys.

Main duties of the job

You will undertake a wide range of tasks including full use of the SystmOne computerised patient records database for registering patients, making appointments, applying clinical rotas and dealing with tasks.

You will be the first point of contact for patients, carers, clinical staff, consultants, GPs and other health care professionals and will have contact with a range of people via telephone, email, letter, MS Teams and in person; including patients. You will liaise with the clinician of the day, escalating issues to the HIDS Senior Administrator as required. You will be required to use a variety of databases as required.

You will have personal responsibility for a number of delegated tasks outlined in a specific work plan and work flexibly as a member of the administration team to support the Herts Valley Integrated Diabetes Service (HIDS).

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Word versions of documents are available if needed to allow for any adaptations to be made font, colour, background, convert to Read Aloud.

Job description

Job responsibilities

Please see attached job Description and Person Specification.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.

Word versions of documents are available if needed to allow for any adaptations to be made font, colour, background, convert to Read Aloud.

Person Specification

Qualifications and Training

Essential

Good standard of general education

Knowledge

Essential

Able to use Outlook, Word, Excel, and Power Point packages

Desirable

Knowledge and understanding of SystmOne Knowledge/understanding of the NHS

Experience

Desirable

Clerical/admin experience

Skills and abilities

Essential

Excellent telephone and communication skills Good written skills Ability to work as part of a team Ability to assess, resolve and refer queries Ability to work on own initiative Ability to prioritise own workload

Desirable

Aware of confidentiality/discretion

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