Positive Action Engagement Officer

2 months ago

Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

Job summary

An exciting opportunity has arisen for a Positive Action Engagement Officer (Community Engagement) to join the Inclusion and Engagement Team and support positive action recruitment work within the trust to improve diversity within our workforce.

The positive action programme is a key organisational priority and supports the trust's aim to have an engaged workforce which is representative of the communities we serve. Our positive action approach to recruitment enables us to deliver a range of measures and initiatives to break down barriers which may stand in the way of attracting applications from diverse backgrounds, focusing on black and minority ethnic communities.

This role is an ideal opportunity for someone who wants to make a real difference to local communities, is innovative and creative in engaging with diverse communities, and is passionate about inspiring people to fulfil their potential.

You will have previous experience of working in and engaging with local communities, be an effective communicator, and be committed to developing partnership working with a wide range of stakeholders, both externally and internally. You will understand the barriers and challenges facing various groups, communities and individuals seeking employment, and have experience of using your knowledge and skills to help overcome these barriers.

Main duties of the job

As a Positive Action Engagement Officer, you will be regularly engaging with communities and groups which are currently under-represented in our workforce, and will provide support in bringing their talent, experiences, and expertise to roles within the trust.

You will also engage and build relationships with the voluntary, community and faith sector, and organisations who support individuals into employment and promote the trust as an employer of choice.

You will attend careers and community events, deliver workshops, careers-focused sessions, and explore innovative ways to engage local communities. Additionally, you will offer information, advice, and guidance and signposting to individuals and groups to improve their chances of obtaining employment within the trust.

The post will cover the area of Merseyside and Greater Manchester South (including Central, South Manchester, Salford, Trafford, Stockport areas).

This role will involve regular travel across the designated area, however, there will be occasions to support delivery in other areas, and more broadly across the trust footprint.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job description

Job responsibilities

Please ensure that you have read the full Job description and Person Specification before applying for this role.

The post will cover the area of Merseyside and Greater Manchester South (including Central, South Manchester, Salford, Trafford, Stockport areas)

Interviews on Wednesday 2nd October at Estuary Point, Liverpool.

Person Specification

Skills / competencies

Essential

Computer literate with competency using the full Microsoft Office package (preparing reports, presentations, tables) and strong keyboard skills Ability to act as a supportive team member

Qualification and Knowledge

Essential

Good level of literacy and numeracy, educated to A-level standard or Level 3 equivalent

Skills / competencies

Essential

Community engagement and development skills Effective verbal, listening and written communication skills Ability to hold sensitive and difficult conversations Ability to build effective working relationships with a variety of diverse individuals ensitivity to and ability to manage effective cross-cultural communication (verbal and nonverbal) Ability to design and present materials to differing audiences in an appropriate format Organisational and planning abilities to effectively prioritise work Understands the importance of and ability to maintain confidentiality at all times Ability to work as a team and to use own initiative

Qualification and Knowledge

Essential

Knowledge and understanding of the range of benefits of having a diverse workforce reflective of the local population, for the trust as whole, and specifically for employees, service users, and our communities Knowledge and understanding of the Equality Act 2010 Awareness and knowledge of challenges to increasing workforce diversity in the ambulance sector Knowledge of HR recruitment processes

Experience

Essential

Demonstrable experience of community engagement, including working with a wide range of community groups and individuals, particularly from culturally diverse backgrounds Experience of building and maintaining effective working relationships both internally and externally Experience of designing and delivering presentations or other materials to a wide range of audience in a variety of formats Experience of supporting or advising individuals about careers, training, education or employment Experience of supporting or advising individuals from groups that are currently under-represented in the Trust workforce, notably from black and minority ethnic communities

Values and Behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Additional Criteria

Essential

This role will require the ability to travel across a wide geographical area - full driving licence and access to a vehicle

Values and Behaviours

Essential

Being at our best - professional and adaptable and takes pride in work Making a difference - act with compassion, kindness, and integrity towards everyone

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