Current jobs related to Digital Support Technician Apprentice - Ashford - Spencer Private Hospitals Ltd

  • Apprentice Field Service Technician

    5 days ago

    Ashford, Kent, United Kingdom Finning International Full time

    Job Title: Apprentice Field Service EngineerFinning International is seeking a skilled and motivated Apprentice Field Service Engineer to join our team. As a key member of our field service department, you will be responsible for providing exceptional customer service and technical support to our clients.Job Summary:We are looking for a highly skilled and...

  • Apprentice Field Service Technician

    5 days ago

    Ashford, Kent, United Kingdom Finning International Full time

    Job Title: Apprentice Field Service EngineerFinning International is seeking a skilled and motivated Apprentice Field Service Engineer to join our team. As a key member of our field service department, you will be responsible for providing exceptional customer service and technical support to our clients.Job Summary:We are looking for a highly skilled and...

  • IT Support Technician

    3 days ago

    Ashford, United Kingdom Rutherford Briant Full time

    Are you an experienced IT Support Technician? Do you have experience supporting cloud solutions and troubleshooting network configurations? Are you able to offer 1st class customer service and help users to problem solve? We are working with an international Digital Import/Export business with an office in Kent. You will be working within a tight-knit...

  • Apprentice Business Administrator

    4 months ago

    Ashford, United Kingdom ITP Full time

    **Job Description - Apprentice Business Administrator** **The Opportunity** Our client is recruiting for an Apprentice **Business Administrator **to join their team in **Ashford, Kent.** The **Level 3 Business Administration **Apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly...

  • Apprentice Business Administrator

    3 months ago

    Ashford, United Kingdom ITP Full time

    **Job Description - Apprentice Business Administrator** **The Opportunity** Our client is recruiting for an Apprentice **Business Administrator **to join their team in **Ashford, Kent.** The **Level 3 Business Administration **Apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly...

  • Apprentice Business Administrator

    4 months ago

    Ashford, United Kingdom ITP Full time

    **Job Description - Apprentice Business Administrator** **The Opportunity** Our client is recruiting for an Apprentice **Business Administrator **to join their team in **Ashford, Kent.** The **Level 3 Business Administration **Apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly...

  • IT Service and Support Apprentice

    4 months ago

    Ashford, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    Working as an apprentice with the William Harvey team will involve you learning many aspects of what it takes to run and maintain a complex IT infrastructure in a busy and changing environment. You will be involved in installing new equipment, fixing faults and interacting with staff from all areas around the hospital. You will work with a team of 6 people...

  • Mechelec Apprentice

    3 months ago

    Ashford, United Kingdom Stagecoach Full time

    **Salary** competitive salary Stagecoach Engineering Apprenticeships Mechelec The Journey Begins with You Our industry recognised Engineering apprenticeship schemes are a great way to kick-start your career. This Mechelec Apprenticeship will give you the knowledge and skills to become a world-class engineer, accomplish your career and financial goals,...

  • Apprentice Estimator

    1 day ago

    Ashford, Kent, United Kingdom FGS Pilcher Full time

    Job Title: Apprentice EstimatorWe are seeking a skilled Apprentice Estimator to join our team at FGS Pilcher. As a key member of our operations, you will play a vital role in delivering high-quality services to our clients.Key Responsibilities:Prepare accurate and detailed cost estimates for projects.Monitor project budgets and expenditures to ensure timely...

  • Apprentice Estimator

    1 day ago

    Ashford, Kent, United Kingdom FGS Pilcher Full time

    Job Title: Apprentice EstimatorWe are seeking a skilled Apprentice Estimator to join our team at FGS Pilcher. As a key member of our operations, you will play a vital role in delivering high-quality services to our clients.Key Responsibilities:Prepare accurate and detailed cost estimates for projects.Monitor project budgets and expenditures to ensure timely...

  • Physics Technician

    2 weeks ago

    Ashford, Kent, United Kingdom United Learning Full time

    Job Title: Physics TechnicianJob Summary:We are seeking a skilled and enthusiastic Physics Technician to join our team at United Learning. As a Physics Technician, you will play a vital role in supporting the teaching and learning of Physics and the Science Faculty.Key Responsibilities:Provide administrative support to the Physics department, including...

  • Physics Technician

    2 weeks ago

    Ashford, Kent, United Kingdom United Learning Full time

    Job Title: Physics TechnicianJob Summary:We are seeking a skilled and enthusiastic Physics Technician to join our team at United Learning. As a Physics Technician, you will play a vital role in supporting the teaching and learning of Physics and the Science Faculty.Key Responsibilities:Provide administrative support to the Physics department, including...

  • Maintenance Engineer Apprentice

    4 days ago

    Ashford, Kent, United Kingdom Finning International Full time

    Job Title: Maintenance Engineer ApprenticeFinning International is seeking a skilled Maintenance Engineer Apprentice to join our team. As a Field Service Engineer, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to...

  • Maintenance Engineer Apprentice

    4 days ago

    Ashford, Kent, United Kingdom Finning International Full time

    Job Title: Maintenance Engineer ApprenticeFinning International is seeking a skilled Maintenance Engineer Apprentice to join our team. As a Field Service Engineer, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to...

  • Facilities Support Technician

    1 month ago

    Ashford, Kent, United Kingdom Kent County Council Full time

    Position Title: Facilities Support TechnicianKent County Council is dedicated to providing exceptional services to the community, ensuring a safe and supportive environment for all. We are currently looking for a Facilities Support Technician to join our team, focusing on maintaining high standards of cleanliness and safety within our facilities.The...

  • Civil Engineering Trainee Technician

    4 weeks ago

    Ashford, United Kingdom Marston Group Full time

    Civil Engineering Apprentice TechnicianLocation: Ashford, KentOverview:Are you prepared to embark on a dynamic and diverse career in engineering? This is an excellent opportunity to earn while you learn in a captivating sector, with ample development prospects to guide your journey.About Us:Project Centre, a division of Marston Holdings, is a premier...

  • Civil Engineering Trainee Technician

    1 month ago

    Ashford, Kent, United Kingdom Marston Holdings Full time

    Civil Engineering Apprentice TechnicianAre you eager to embark on a dynamic and diverse career in the engineering sector? Do you seek an opportunity to gain practical experience while receiving formal training in a captivating field? At Project Centre, a division of Marston Holdings, we are a premier consultancy specializing in design, engineering, and...

  • Civil Engineering Trainee Technician

    4 weeks ago

    Ashford, United Kingdom Marston Group Full time

    Civil Engineering Apprentice TechnicianLocation: Ashford, KentAre you eager to embark on a dynamic and diverse career in engineering? This is a unique opportunity to earn while you learn in a captivating sector, with ample development prospects to guide your journey.Project Centre, a division of Marston Holdings, stands as a premier consultancy in design,...

  • Apprentice Technician in Civil Engineering

    1 month ago

    Ashford, Kent, United Kingdom Marston Holdings Full time

    Junior Civil Engineering Technician Are you eager to embark on a dynamic and diverse career in the engineering sector? Do you seek an opportunity to gain practical experience while receiving formal training in a captivating field? Marston Holdings, a prominent consultancy specializing in design, engineering, and landscape architecture, is renowned for its...

  • Maintenance Engineer Apprentice

    1 day ago

    Ashford, Kent, United Kingdom Finning International Full time

    Job Title: Maintenance Engineer ApprenticeFinning International is seeking a skilled Maintenance Engineer Apprentice to join our team. As a Field Service Engineer, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to...

Digital Support Technician Apprentice

4 months ago

Ashford, United Kingdom Spencer Private Hospitals Ltd Full time

Job summary

A fantastic new opportunity has arisen for a highly motivated, committed and organised person to complete an IT apprenticeship with a focus on digital applications and working as part of the IT Team at Spencer Private Hospitals. The IT Team provides a high-quality service, which is the first point of contact for all staff within the organisation and working alongside our collaborative Service Desk provision with our local NHS Trust.

The successful applicant will receive training and support with a view to completing the Digital Support Technician Apprenticeship course with an external provider which would make up 20% of the job role. A training apprenticeship plan will be included as part of the role.

The Apprentice would be expected to be flexible, alter activities and priorities as the need arises and handle all client requests for assistance in a responsive, professional and customer-oriented manner.

The successful candidate will be guided through the Apprenticeship course throughout the length of the 13 month fixed term contract, on a distance learning basis with an external training provider. Following successful completion of the course, the Apprentice will be offered a permanent role within the IT Team reporting to the IT/IG Operations Manager.

Interview Date: 20th June 2024

Main duties of the job

It is expected that this role can be executed on a Hybrid working model with a number of days per week being Remote but the successful candidate must be able to provide on-site support when required, potentially at short notice, across sites in East Kent including Margate, Ashford, Canterbury and Betteshanger.

This role will support operations within the IT Team at SPH by offering a mixture of face to face and remote support to end users with a particular focus on digital applications. The successful candidate will ensure smooth running of the portfolio of applications that the business utilises, including a host of NHS managed ones. It is vital that the successful candidate is a team player and willing to roll their sleeves up to ensure the integrity of our systems and to provide a first-class service to end users and colleagues, including that of the NHS.

About us

About Spencer Private Hospitals

Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce.

Staff wellbeing is a priority for the organisation with some perks of employment being -

Free on-site staff carparking Staff discount for treatments Enrolment into a staff pension scheme Investment in staff training Annual salary increment Additional benefits available in line with our NHS colleagues Local retail discounts

We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas. The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality.

Our CQC report has a rating of Good and we are now on an improvement trajectory to Outstanding.

Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check.

Job description

Job responsibilities

JOB PURPOSE

As part of the Digital SupportTechnician Apprenticeship (Level 3),toprovide high quality technical support and advisory services for Spencer PrivateHospitals staff, notably on digital applications. To provide proficiency acrossa variety of digital systems, support a range of software needs across digitalsystems and applications, time manage and prioritise helpdesk tickets, problemsolves issues with software and coach through customer service to teachstakeholders and employees how to make the most effective use of digitalsystems and applications.

KEY RELATIONSHIPS

LocalNHS IT Supplier

AnyThird Parties

Allend users including the Senior Management Team and Board

KEY RESPONSIBILITIES

Financial

Workwith the IT Officer to ensure all SPH Assets are mapped and appropriate supportcosts noted

BusinessDevelopment

Helpto develop and maintain key relationships with IT providers and all end users

Workwith the IT Officer to identify and assess potential process improvements andreport to the IT/IG Operations Manager

Toprovide assistance in the development of utilised software and in the upgradeof business used systems and applications

Quality

Provideexcellent customer service to all stakeholders

Maintaina log to track all support issues

Assistor following training, undertake the installation of new and replacementdesktop hardware and associated software in order to ensure the strategy ofSpencer Private Hospitals is achieved

Assist withthe auditing of desktop equipment and maintenance of the hardware records,maintain details of equipment installed and removed, evaluate equipment fordecommissioning, identify or remove equipment as appropriate and completeassociated administration, in order to help maintain effective stock controland ensure value for money

Aspart of the IT Team, liaise with the Management Accountant to ensure the FixedAsset Register is up to date regarding all current IT hardware

Workforce

Underthe supervision of the IT/IG Operations Manager, help to maintain the SpencerActive Directory

Actas first line support and provide technical advice, guidance and support to allend users

Provide a high-quality customer service and technical advisoryservice to desktop users

Provide advice and basic training

Ensure the resolution of problems, maintaining continuity of service,providing appropriate information and guidance

Developand maintain effective working relationships with suppliers, contactors andinternal customers

Ensurethat workstations and associated hardware is appropriate, compatible and meetsthe needs of the customer.

Person Specification

Qualifications

Essential

Minimum of 5 GCSE (or equivalent) including English and Maths to Grade C or above Or Level 1/GCSE English and Maths (or equivalent Adult Literacy and Numeracy) Grade D

Personal Attributes

Essential

Must be Self Motivated Excellent verbal and telephone communication skills

Other

Essential

Excellent timekeeping and organised Reliable Ability to travel to SPH locations where necessary Ability to complete apprenticeship work outside of working hours if required

Desirable

Clean driving licence & own car

Experience

Essential

Experience in using Microsoft office A good understanding of IT, operating systems and applications including MS Windows and Office products computers and related devices Willing to undergo training as required Understands confidentiality Ability to work flexibly on site and working remotely A good understanding of digital applications

Desirable

Knowledge of and experience of developing software and assisting in software upgrades

Skills

Essential

Team Player Ability to work independently and escalate issues Flexible to the needs of the business Excellent keyboard and Microsoft Office skills