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Discharge lounge Health care support worker

1 month ago

Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

Job summary

The Health Care support worker role will function as part of the team within the Discharge lounge to provide a seamless service & high quality care to patients under the direct supervision of a Registered Nurse. The HCSW is expected to undertake care to meet the needs of the patients and relatives under the supervision of a qualified nurse, working within the Trust's policies and procedures and the philosophy of thedischarge lounge. Working collaboratively with wards, and ED, in the care of patients being discharged from the hospital, and providing a safe and comfortable environment before discharge. It is expected that the Health Care support worker will continue to develop their own capabilities and knowledge of nursing tasks in line with the Trust's career pathway.

Main duties of the job

Collecting patients from wards who have been identified ready for discharge lounge, ensuring all patient property, medications and discharge documentation are with the patient, if available

About us

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Job description

Job responsibilities

Please see the attached job description and person specification, available to download at any time.

Person Specification

Education and Qualifications

Essential

Good general education with Maths and English GCSE or equivalent. Good written and spoken English Experience of using own initiative to resolve problems

Experience

Essential

Previous experience in a healthcare setting Experience or understanding of working within a team environment

Desirable

Previous experience of working in a similar role

Skills and knowledge

Essential

Experience or understanding of working within a team environment

Desirable

Extensive previous experience in healthcare environment Previous extensive experience working in a similar role High standard of IT skills with the ability to input and retrieve information with accurate data entry

Personal Qualities

Essential

Flexible approach to work Sensitive and mature approach to interactions with patients, public and colleagues Able to adopt behaviours that demonstrate a commitment to and understanding of the Trust values

Desirable

Able to deal effectively with conflict

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