Senior Housing Support Worker

4 months ago


Harlow, United Kingdom Service Care Full time

**Job Title**:Housing Senior Support Worker - Vulnerable Young Adults
**Location**:Harlow

**Job Type**:Full-time, Permanent

Are you passionate about supporting vulnerable young adults and making a positive impact in their lives? Do you have experience in housing management, particularly with a focus on tenancies and benefits? If so, we have an exciting opportunity for you to join our team as a Housing Senior Support Worker.

**Responsibilities**:

- Provide comprehensive support to vulnerable young adults, aged 18-25, who have secured tenancies.
- Assist clients in understanding their rights and responsibilities as tenants, including payment of rent, utility bills, and other housing-related obligations.
- Conduct regular visits to clients' properties to assess their living conditions, offer guidance on maintaining a safe and comfortable home, and identify any support needs.
- Collaborate with external agencies, such as social services, local authorities, and mental health organizations, to ensure coordinated support for clients.
- Develop and implement personalized support plans for each individual, addressing their specific needs and goals, and regularly review and update these plans as required.
- Provide emotional support and practical assistance to help clients develop essential life skills, such as budgeting, cooking, and accessing education or employment opportunities.
- Liaise with landlords and housing associations to resolve any tenancy-related issues, including repairs, adaptations, or disputes.
- Maintain accurate and up-to-date records of client interactions, progress, and support provided, adhering to data protection and confidentiality guidelines.
- Mentor and supervise junior support workers, providing guidance, training, and constructive feedback.

**Requirements**:

- Previous experience in a housing management or support worker role, preferably working with vulnerable young adults.
- Possession of an enhanced DBS (Disclosure and Barring Service) certificate is essential.
- Sound knowledge of tenancy regulations, benefits systems, and relevant legislation.
- Excellent communication and interpersonal skills, with the ability to engage and build rapport with vulnerable individuals.
- Empathy, patience, and a non-judgmental attitude towards clients, promoting their independence and self-empowerment.
- Strong organizational abilities, able to prioritize tasks, manage caseloads, and meet deadlines.
- Proficiency in using computer systems and software for record-keeping and data management.
- A proactive and resilient approach to problem-solving, with the ability to think creatively and find innovative solutions.
- An understanding of the challenges faced by vulnerable young adults, such as mental health issues, substance abuse, or homelessness.
- A commitment to promoting equality, diversity, and inclusion within the workplace and in service delivery.


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