Field Operations Specialist

4 weeks ago

London, United Kingdom Thames Water Full time

What you will be doing

as a Field Operations Specialist Coordinating complex planned and reactive technical activities to ensure maximum effectiveness and minimal customer impact. Complete CP1 & 2 and support confined space entries/works. You will be the main point of contact for any emergency works required in your area and will be responsible for ensuring that contractors are working safely and in compliance with business procedures. Plan and collaborate with our delivery partners to deliver asset maintenance activity. Provide technical support to determine solutions to problems and ensure a robust, stable, and efficient network. Deliver event crisis management plans, minimising service interruptions and impact on Thames Water customers. Work alongside the field teams and customer solution centre to determine the cause of complex/difficult problems and find a suitable resolution. Contractor auditing ensuring that all works are being completed to the Thames Water standards and in line with compliance and business requirements. Provide information on required maintenance and improvement and assist with contingency planning. Reporting back to the business the performance of your region, highlighting any high risks to the business. Promote a culture of health and safety as well as continuous improvements across your region.

What you should bring to the role

Good verbal and written communication skills. Be fully competent at using the appropriate Company IT systems and office software . Previous experience working within the Water Industry, ideally on water networks would be beneficial but not essential. Delivering customer excellence through network delivery. Have a zero-compromise approach to health and safety and must be persistent in your methods. Be an exceptional communicator at all levels of an organisation. Have previous working experience working and managing the activity of third-party contractors. Be able to demonstrate good business/stakeholder awareness, together with an innovative and creative approach to problem-solving and strong teamwork and influencing skills.

What’s in it for you?

Offering a salary of up to £43,000 per annum depending on skills and experience + a car allowance on top Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)  Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution. Personal Medical Assessments – Open to all once a year. Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. 
 
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. 
 
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? 

Working at Thames Water  

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. 

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings. 

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. 

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