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Guest Services Assistant

3 months ago

Farnham, United Kingdom Birdworld Full time

Guest Services Assistant (Part-Time) - Farnham, Surrey

We are offering an exciting opportunity for a Guest Services Assistant to join the Birdworld Team on a permanent, part-time basis, working 20 hours per week and may include some weekend days. Additional hours may be offered depending on the needs of the business.

Pay Rate is up to £11.44 per hour.

About Birdworld

Set within 26 acres of beautiful, landscaped gardens, Birdworld is one of the largest bird parks in the country and is home to a diverse collection of species.

We pride ourselves on our educational and conservation values.

About the Role 

The role reports to the Guest Services Team Lead.

The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment.

Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our reputation.

Working in these areas includes till work, tidying and stocking of shelves and assisting with queries or questions from the visitors as necessary.

Duties include:

Welcoming guests to the park and assisting with guest enquiries.

Processing of admission tickets, memberships, and experiences.

Assisting with the replenishment of the retail areas

To provide support and assistance within the catering department. 

Previous experience in a Customer Service environment beneficial, though all necessary training will be provided.

Our employee benefits package includes:

An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family.

Contributory pension scheme for eligible employees

Generous Staff Discount Scheme after completion of probationary period

Free on-site parking

Staff Uniform provided

Discounts

Health Cash Plan Charity Day

Up to 38 days of holiday pro-rata Cycle Scheme

Please apply as soon as possible, we reserve the right to close recruitment once we have found the right candidate.