Administrator

Job summary

We are currently looking to recruit an enthusiastic and motivated part-time administrator to be part of a dynamic administration team based inFenland, Cambridgeshire.

This particular role is within the Older Peoples Mental Health team and will be supporting the nurses, Psychiatrists and Psychologists. The admin team strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff.

Main duties of the job

Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.

The Administrator provides an administration service 9am to 5pm Monday to Friday.

The post holder will be responsible for providing efficient, effective and timely administrative support for the mental health team. Such support will include liaison with external referrers, Trust staff and team and Admin colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.

*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website

About us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

For further information on CPFT, please visit our website at

Job description

Job responsibilities

Word processing of all forms of correspondence, reports and summaries that are required by the team. To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations Person Specification

Education/Qualifications

Essential

Educated to GCSE standard Good command of written English

Experience

Essential

Experience of working in a busy and demanding office/customer facing environment Experience of planning and organising own workload and of staff within own span of control. Experience of supporting a multi-disciplinary team.

Desirable

Previous experience of working in a NHS Office environment Previous experience of working in a call handling environment

Sills & Abilities

Essential

Excellent customer care skills Good IT skills (MS Office). Good organisational skills Ability to adopt and appropriate style and method of communication and deal effectively with people. Ability to work under occasional pressure/stress. Flexible approach to work.

Desirable

Knowledge of Data Protection Act. SystmOneSystmone/RIO/Mosaic/Swift/BigHand

Knowledge & Understanding

Essential

Understanding of confidentiality and the importance of maintaining confidentiality for patients.

---