IT Support Technician

1 month ago


Easter Compton, United Kingdom The Wave Group Full time

Job
description



The Wave
is a slice of the ocean inland, where people of all ages, backgrounds and
abilities can experience the joy of surfing and its many physical and mental
health benefits



We are
looking for a  IT Support Technician who will be responsible for
providing technical support for a full range of business technology; including
computer systems (hardware and software); network infrastructure; ePOS; mobile
devices; telephone systems and audio-visual equipment for The Wave group and
external customers.



What
you will do:
 




  • Liaising
    with 3rd party system suppliers to ensure we have the support and resource
    we need from them.
  • 1st/2nd
    line support for internal users for hardware and software issues.
  • Responding
    to end user queries and escalating to team members or 3rd parties when
    required
  • Perform
    software installations and updates
  • Solid
    Network troubleshooting and Installation
  • Perform
    hardware maintenance (builds, upgrades and repairs)
  • Providing
    1st line support on all IT and systems issues across the Wave team.
  • Internal
    management systems including ePOS, ticketing and websites
  • Asset
    management / audit issuing of IT kit
  • Maintenance
    and support of the software system integrations
  • Documentation
    of systems implementations and integrations, including usernames,
    passwords and training materials


The
ideal candidate will have:
 




  • A
    strong knowledge of Microsoft technologies (including Office 365, Teams
    and SharePoint Administration)
  • Excellent
    people and communication skills
  • Good
    organisational skills, tidiness and attention to detail
  • The
    ability to work on your own initiative, particularly on project-based
    elements of the role.
  • The
    ability to train people on systems processes and procedures.
  • Experience
    in a customer facing environment


Required
knowledge/experience:
 




  • Active
    Directory, Group Policies and associated tools and services
  • Windows
    10/11 Professional and Windows Domains
  • Understanding
    networking LAN and WAN technologies, including VLANs, routing and usual
    networking tools
  • Enterprise
    WiFi systems
  • Understanding
    and experience with network and infrastructure security
  • IT
    Support Ticketing(Zendesk)
  • Background
    in IT support
  • Minimum
    1 years’ experience in a similar role


Desirable
knowledge/experience:
 




  • Adobe
    Creative Suite
  • MacOS
    Support
  • Background
    in Hospitality sector or similar particularly ePos Systems


This
role is based at The Wave, Easter Compton and the successful candidate will be
required to work / be on call on as the weekends.



In
return you’ll get:
 




  • Paid
    breaks
  • 30
    days of paid holiday (inclusive of bank hols) 
  • Pension
  • Free
    staff surfs
  • Opportunities
    to earn more through team incentive schemes
  • Staff
    Discounts on retail of up 20%
  • Up
    to 75% off your surf bookings 
  • Up
    to 40% off your food and beverage items while on shift 
  • Up
    to 25% off our accommodation 
  • The
    chance to work with a great team who work and surf together
  • Free
    hot and cold drinks on shift


Applications
Deadline:



1st
Interviews: Week commencing 2nd September



2nd
Interviews: Week commencing 9th September



 



We want
everyone to be the best they can be throughout the recruitment process; if you
require any additional adjustments, please let us know.



Recruiting
for diversity is not simply a tick box exercise for The Wave. We are an Equal
Opportunities employer, committed to building a diverse and inclusive work
place.



Even if
you don’t meet every single requirement outlined in the job description, we
would still like to hear from you. The right attitude is as powerful as
experience for many of the roles we recruit for.



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