IT Support Technician
1 month ago
Job
description
The Wave
is a slice of the ocean inland, where people of all ages, backgrounds and
abilities can experience the joy of surfing and its many physical and mental
health benefits
We are
looking for a IT Support Technician who will be responsible for
providing technical support for a full range of business technology; including
computer systems (hardware and software); network infrastructure; ePOS; mobile
devices; telephone systems and audio-visual equipment for The Wave group and
external customers.
What
you will do:
- Liaising
with 3rd party system suppliers to ensure we have the support and resource
we need from them. - 1st/2nd
line support for internal users for hardware and software issues. - Responding
to end user queries and escalating to team members or 3rd parties when
required - Perform
software installations and updates - Solid
Network troubleshooting and Installation - Perform
hardware maintenance (builds, upgrades and repairs) - Providing
1st line support on all IT and systems issues across the Wave team. - Internal
management systems including ePOS, ticketing and websites - Asset
management / audit issuing of IT kit - Maintenance
and support of the software system integrations - Documentation
of systems implementations and integrations, including usernames,
passwords and training materials
The
ideal candidate will have:
- A
strong knowledge of Microsoft technologies (including Office 365, Teams
and SharePoint Administration) - Excellent
people and communication skills - Good
organisational skills, tidiness and attention to detail - The
ability to work on your own initiative, particularly on project-based
elements of the role. - The
ability to train people on systems processes and procedures. - Experience
in a customer facing environment
Required
knowledge/experience:
- Active
Directory, Group Policies and associated tools and services - Windows
10/11 Professional and Windows Domains - Understanding
networking LAN and WAN technologies, including VLANs, routing and usual
networking tools - Enterprise
WiFi systems - Understanding
and experience with network and infrastructure security - IT
Support Ticketing(Zendesk) - Background
in IT support - Minimum
1 years’ experience in a similar role
Desirable
knowledge/experience:
- Adobe
Creative Suite - MacOS
Support - Background
in Hospitality sector or similar particularly ePos Systems
This
role is based at The Wave, Easter Compton and the successful candidate will be
required to work / be on call on as the weekends.
In
return you’ll get:
- Paid
breaks - 30
days of paid holiday (inclusive of bank hols) - Pension
- Free
staff surfs - Opportunities
to earn more through team incentive schemes - Staff
Discounts on retail of up 20% - Up
to 75% off your surf bookings - Up
to 40% off your food and beverage items while on shift - Up
to 25% off our accommodation - The
chance to work with a great team who work and surf together - Free
hot and cold drinks on shift
Applications
Deadline:
1st
Interviews: Week commencing 2nd September
2nd
Interviews: Week commencing 9th September
We want
everyone to be the best they can be throughout the recruitment process; if you
require any additional adjustments, please let us know.
Recruiting
for diversity is not simply a tick box exercise for The Wave. We are an Equal
Opportunities employer, committed to building a diverse and inclusive work
place.
Even if
you don’t meet every single requirement outlined in the job description, we
would still like to hear from you. The right attitude is as powerful as
experience for many of the roles we recruit for.
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