Guest Service Agent

1 month ago


London, United Kingdom Melia White House Full time

 “The world is yours with
Meliá”
 

Joining Meliá is to embark on a journey without
borders because the possibilities of growing and training here are endless. It
is to know that the world is yours and that you can work in many countries. And
all with the feeling that you are part of a big family. 


 About
Meliá White House Hotel NW1 3UP



 



Meliá White House is a modern and
elegantly newly refurbished hotel exceptionally located next to Regent’s Park,
within a short walk from the world-renowned shopping streets of Oxford Circus
& Regents Street. Warren Street, Great Portland Street and Regent’s Park
underground stations are all within a 5-minute walk.

 



** Salary package: £26K plus commission // Health cash back plan // Meals on duty // Pension scheme // Loyalty
rewards and referral bonuses // many more**


About the role, what will I be doing?


Mission:      To provide an effective, efficient,
courteous and friendly service to all guests. He is responsible for managing
the first impressions of our Guests and, therefore, must occupy the hotel lobby
and other public areas, particularly at busy times.


  • To actively demonstrate excellence in
    customer service, whilst maintaining high levels of respect and a professional
    image at all times, with a particular focus to details and clients’ needs.
  • To anticipate & identify guest and
    VIPs’ expectations, ensuring that their needs are met and where possible
    exceeded.
  • Prepares and checks for VIP’s arrival,
    greets and escorts guests to rooms. Assists in VIP’s arrival and departures.
  • Assists reception, Luggage Porters, business center and
    outlets during busy periods.
  • Answers guests inquires, handles
    complaints and attend to the needs of the guests with precision, speed and in a
    professional manner, and to the Hotel’s set down procedure.
  • To be fully conversant & capable
    of acting in an appropriate manner during emergency situations in accordance
    with the hotel emergency procedures.
  • To undertake any duties as directed by
    the Guest Experience Manager.

(I understand that this is not an exhaustive
description of my duties & this document is constantly changing & being
updated)


Our Benefits Package Includes:

Competitive Salary

Holidays: 28 days’ holiday including 8 public holidays

Contributory pension scheme 

Discounted dental and health cover with HSF

Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members

Personal Development: programs designed to support your career right from the start

Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts: with Perks at Work

Paid time off to volunteer with one of our partner charities

The successful candidate must already have eligibility to work in the UK


At
Meliá we are all VIP
 



We are an equal opportunity employer and value
diversity. We do not discriminate on the basis of disability, race, religion,
age, or any other basis protected under federal, state, or local laws. We
believe that diversity and inclusion among our teammates are critical to our
success as a global company. 



 



If you want to be “Very Inspiring People”, follow us on: 



 



INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR





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