Guest Experience Agent

3 weeks ago

London, Greater London, United Kingdom Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The London EDITION, 10 Berners Street, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

The London EDITION is looking for its next Guest Experience Agent

Would you like a job that gives you...

  • Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
  • £5 breakfast when staying in any of our European hotels
  • Discounted food & drink in all our restaurants and bars
  • Discounts for your friends and family
  • Wellness and mental health programmes
  • Flexible scheduling
  • World class training and development, including leadership development
  • Unlimited career opportunities (internationally and locally)
  • Half price cinema tickets
  • Specially curated discounts in thousands of shops
  • Amazing staff parties
  • much more

We are looking for a driven, diligent and friendly Guest Experience Agent to join the team at The London EDITION hotel.

As a Guest Experience Agent you will:

  • Responding to internal and external phone calls, emails and messages quickly and efficiently
  • Managing guest requests, arrangements and queries
  • Greeting guests and anticipating their needs throughout the stay
  • Delivering a seamless check in and check out procedure
  • Reporting and record keeping

Our most successful Guest Experience Agent is someone who:

  • A clear communicator
  • Organised and detail oriented
  • Flexibility to work a variety of different shifts
  • Previous experience in a similar hospitality environment is desirable
  • A passion for delivering enchanting and memorable service

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.

If this sounds like the perfect place for you, apply to be our next Guest Experience Agent today

EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


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    3 weeks ago

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