General Surgery Patient Pathway Assistant
4 weeks ago
Job summary
A fantastic opportunity has recently arisen within the General Surgery Department as we are advertising for a Patient Pathway Assistant to join our busy department. This is an exciting opportunity to start your career working within the General Surgery Department.
The General Surgery Team are focused on helping manage the administrative processes for patient's who suffer with UGI/LGI issues in the Bristol and South West area. The role will be to support all administration aspects of the patient pathway in line with referral to treatment guidelines and cancer pathways, therefore RTT and cancer knowledge would be extremely beneficial.
This role also involves working closely with the Management Team, Waiting List Coordinators and Secretaries.
The ideal candidate will need to be able to work in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.
Main duties of the job
The General Surgery Patient Pathway Assistant is responsible for supporting the Waiting List Co-ordinators and Secretaries to manage the inpatient/outpatient day-to-day running of the department. Helping coordinate admissions, pre-operative clinics and outpatient clinics when required.
To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the admin team (inpatient and outpatient) within the General Surgery team, to ensure an effective high-quality service is provided.
About us
North Bristol NHS Trust is the largest Trust in the South West region and one of the largest trusts in the country. Last year the Trust treated over 100,000 inpatients, over 35,000 outpatients, 90,000 emergency department patients and helped deliver over 6,000 babies. It employs more than 9,500 staff, has approximately 1,050 inpatient beds and income in excess of £540 million.
The Trust provides Medical, Surgical, Neonatal and Maternity Care for its local population of approximately a million people in Bristol, South Gloucestershire and North Somerset. The Trust also provides regional services in Neurosciences, Orthopaedics, Pathology, Plastic Surgery and Burns, Renal Medicine and Transplant and Urology and is the Major Trauma Centre for the West Country.
The health service in Bristol, North Somerset, and South Gloucestershire is being remodelled to concentrate on acute facilities and where appropriate to provide more care close to patient homes through a network community hospitals and facilities. The Trust recently moved the majority of its acute services to the Brunel Building, regarded as one of the best hospital facilities in Europe, on the Southmead Hospital Site. At Southmead Hospital, we also have our excellent maternity and women's health services, the Bristol Breast Care Centre and the Trust's Severn Pathology service.
Job description
Job responsibilities
To support the waiting list co-ordinators in working as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy. This includes; NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
To add, remove and modify patients to and from the waiting list as requested by the waiting list co-ordinators or in accordance with the Trusts Patient Access Policy.
To book theatre lists, as dictated by the waiting list co-ordinators.
As appropriate, schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paperwork is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s)
Provide administrative support to secretaries/waiting list coordinators/ consultants/clinical teams.
To be responsible for the accurate completion of clinic letters once dictation has been received.
To ensure all letters are copied to correct templates with correct patient details when received back from external typing company and send to the correct patient.
To ensure all notes are traced in and out.
Photo coping, filing, faxing and other administrative duties to ensure the efficient running of the office.
To provide advice to patients in matters relating to admission (pre and post-operative guidance etc) and with regard to their position on the waiting list.
To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
To receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and referrals are brought to the attention of the waiting list co-ordinators/secretaries.
To ensure that patient confidentiality is maintained at all times.
To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers.
To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with the updated cancer strategy.
To ensure information regarding patients special needs and/or comorbidities are documented and communicated to relative wards/departments.
Person Specification
Qualifications/Registration
Essential
GCSEs
Desirable
PAS
Experience
Essential
Working as part of a team Customer care skills Working under pressure and priortising
Desirable
NHS Experience Patient pathway knowledge
Knowledge
Essential
Written and verbal skills-
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