Patient Pathway Assistant

Found in: Talent UK C2 - 2 weeks ago

Surrey, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

Job summary

An exciting opportunity to work within the Head and Neck Team

The ideal candidate will need to work calmly, logically, and systematically while multitasking in a busy environment with complex patient pathways.

The role will be to support all administration aspects of the patient pathway in line with 18 weeks referral to treatment guidelines and cancer pathways. Therefore, 18 weeks and cancer knowledge would be highly beneficial.

This role is varied but predominantly involves booking appointments via telephone and email handling patient correspondence via email and post. You will also be required to support updating daily reports and any other general administration for Oral and Maxillofacial, paediatric dentistry and plastics.

This role also involves working closely with the clinical team and Patient Pathway Coordinator, deputising for them as required.

The ideal candidate will be polite, friendly and helpful, with an excellent telephone manner. Knowledge of the 18 weeks RTT guidelines and previous NHS/private hospital experience would be advantageous but is not essential as training will be offered for the right candidate. You should be confident using Microsoft Word & Excel to an intermediate level and have previous customer/patient service experience.

This post is based in our friendly admin office at St Helier Hospital.

Main duties of the job

The post holder will provide the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement.

Based on a speciality clinical team, the post holder will support all administrative and clerical issues relating to patient's pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The post holder will provide a patient-focused service that helps clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person Specification

Application and Interview

Essential

Experience of customer care

Desirable

Knowledge of patient administration work in a healthcare setting Knowledge of a full range of IT/Patient administration systems.

Application and Interview

Essential

The ability to prioritise tasks effectively with some direction. Knowledge of databases, spreadsheets Excel or similar applications.

Desirable

Experience of working on ERS (E-referral service) Knowledge of confidentiality and data protection principles

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