Ward Clerk

Job overview

The post holder will provide high-quality patient care through dedicated administrative and clerical support to the medical and nursing staff at the ward level as part of a multidisciplinary team.

The post holder will be the point of contact for all administrative and clerical issues relating to patients' care pathway, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.

The post holder will ensure high levels of patient care by being an accessible, customer-focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

Main duties of the job

We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work with our team. Previous experience of working in a similar role would be an advantage, though not essential.

You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism.

You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met. The role will suit someone who enjoys working in a busy office where they would be able to work as a part of a team, as well as under their own initiative.

This is an important role which helps run an efficient service but is also an extremely rewarding one. We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment.

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit. 

Person specification

Qualifications

Essential criteria

•Good general education with GCSE or equivalent in English at grade C or above.

Desirable criteria

•ECDL. •NVQ level 2 in Business Administration or Customer Care or equivalent.

Experience

Essential criteria

•Experience of using a full range of IT/patient administration systems •Experience of patient administration work in a healthcare setting.

Desirable criteria

•Experience of face-to-face customer contact.

Knowledge and Skills

Essential criteria

•Excellent interpersonal and customer care skills •Computer literate, with experience of using a keyboard •Knowledge of NHS service provision including the pathway of care •Knowledge of healthcare administrative systems and processes •Understanding of medical terminology •Knowledge of confidentiality and data protection principles •Knowledge of health and safety •Equality and diversity

Personal Attributes

Essential criteria

•Demonstrates good verbal, written and communication skills

Our mission: ‘to put the patient first by delivering great care to every patient, every day.’

There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

FURTHER INFORMATION

**PLEASE NOTE THAT THIS POSITION MAY CLOSE EARLIER THAN THE STATED CLOSING DATE IF A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED. IF YOU WISH TO APPLY FOR THIS POSITION, YOU ARE ADVISED TO SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE**

**PLEASE NOTE THAT WE CONTACT ALL APPLICANTS VIA EMAIL AND NOT BY POST. YOU ARE ADVISED TO CHECK YOUR RECRUITMENT SYSTEM ACCOUNT ON A REGULAR BASIS. YOU CAN ACCESS THIS ACCOUNT VIA OUR WEB SITE> Work for Us > Current Vacancies > My Job Account**

For new entrants into the NHS, your pay under the Agenda for Change or Medical & Dental Pay Bands, will normally be set at the minimum of the pay band as advertised.

If you apply for this position and do not hear from us within 4 weeks of the closing date, please assume that you have not been short-listed for interview on this occasion.

ESTH values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Internal applicants from underrepresented minority groups are encouraged to seek development support such as work shadowing and interview skills coaching.

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