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Receptionist (full time) - King Street Townhouse
2 months ago
About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
JOB DESCRIPTION:
Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including evenings and weekends
Salary: Competitive, reflecting your skills and experience
King Street Townhouse Hotel is seeking an experienced Receptionist with excellent communication skills and friendly and professional approach to join our front of house team at King Street Townhouse Hotel and ensure exceptional service delivery.
The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events.
PRIMARY ROLE RESPONSIBILITIES:
Providing excellent customer serviceAble to work independently or as part of a teamAnswering and directing phone calls in a polite and friendly mannerMaintain a positive and proactive attitude at all times and seek to improve and advance your skill set and performanceWelcoming Members, Guests, and non-residents in a warm and friendly manner, and answering any queries they have ensuring the best possible experience.Maintaining the reception area and all common areas in a clean and tidy manner at all timesConduct check in’s and Check out’sKeeping detailed and accurate records of visitor requests and calls receivedReceiving deliveries; sorting and distributing incoming mailTaking inventory of supplies and restocking as neededBENEFITS:
Exclusive room rates for you and your family20% off dining at our hotel, 50% off at Hale Country Club & SpaUp to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)In-person or video GP consultations, discounted prescriptions, and physiotherapyIncreasing annual leave with service, plus your birthday offContinuous learning and development opportunities£250 bonus for referring a friendComplimentary meals during shifts and provided uniformsCompliance training in Food Hygiene, Alcohol Responsibility, and more based on your roleAccess to in-house Wellbeing ProgramPension scheme for financial stabilityAPPLICANT REQUIREMENTS:
At least 1 year reception experience (hospitality/customer service)Previous experience working in a luxury establishmentA passion for customer service and exceeding guest's expectationsDriven by delivering exceptional standardsExcellent work ethicPositive & ‘can do’ approachUpholds a high standard of etiquettePunctual, reliable, and trustworthyThe ability to remain calm and resilientABOUT THG EXPERIENCE
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.
THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.
APPLY
To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
